on 3/14/13 i made a $20 deposit at cleos vip room. on 3/15/13 i submitted my first withdrawal for $980. i made many withdrawal request and canceled the same on this day.my last withdrawal was made on 3/15/13 for $2000. cleos vip room received my verification docs on 3/16/13. on 3/21/13 i received a email with the subject : MALFUNCTION. cleos vip room said that they found a malfunction at the cashier that caused one canceled payout to be credited twice . they said that the request was a mistake . according to their terms and conditions malfunction voids any winnings "GENERATED BY IT" so they had to cancel my $2000 payout request. they credited my account with $200 for inconvenience. my winnings were not generated by malfunction. i had $2000 balance before malfunction accured generated by my $20 deposit. i spoke with chat and they told me that manager checked my account and they feel like their decision is correct. PLEASE HELP ME!! I HAVE DEPOSIT THOUSANDS OF DOLLARS AT THIS CASINO.