thank you for responding.
firstly, if it is that the maximum cash out amount on the bonus is $77.00, why did your cashier not say this when i tried to get the $500.00 so that i could have lowered the amount to cash out to $77.00? ....... you are saying i because .....
secondly, the bonus coupon i used, i was not entitled to. if this was the case how can i receive it in the first place since no other bonus that i am "not entitled to" i am able to get? your system does not allow for bonuses to be redeemed if they are expired or the player is not allowed to redeem it. you know this.
thirdly, i logged on to the casino today and saw that you have taken back all the money in it and put $25.00 in its place. i find this to be very revealing and obvious on your part.
fourth and not least, you have not addressed the fact that your chat operator "Leo" said that Trinidad and Tobago can not cash out any money AT ALL, but of couse, we can deposit real money.
i find that you have given too many reasons why i cannot cash out money won at your casino...
the unentitled bonus
the playthrough requirements
the cashout maximum.
on a different note, the heading cirrus casino has refused to pay again, i appologize if it seemed to be misleading, i did not mean that you have refused to pay ME again, i just saw that as a heading when i was looking on the internet to find if someone can help me with my situation and used the same heading when i saw that you had refused to pay someone else and in fact, a lot of other people.