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Cherry Red Casino - Payment delay

RESOLVED
Complaint Info
Disputed casino Cherry Red Casino
Reason Delayed payment
Amount $ 1000
Posted on July 17, 2014

My $1000 w/d (-bonus) was approved on May 30 and i received email from Mr.William Harris that my bank account will be credited within 6-10 business days. On Jun 12 however i received an email from Ms. Megan Ross to advice me that my withdrawal has been delayed due to the delays they have been having in the past and now effecting the withdrawals.

Since the delay seems to be related to wire transfers only, i asked Cherry Red to send the payment via Moneybookers but the request was denied.

No communication since than. I was trying to contact Cherry Red Withdrawal Department a few times with no luck.

------

Thanks

Posted on July 5, 2011

We do apologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly. We are working hard to overcome any withdrawal delays and you will be notified directly by the withdrawals department on any further progress.



We appreciate your patience and understanding.



Withdrawals Department

Cherry Red Casino

Posted on July 6, 2011

Thanks you very much for your response, Cherry Red Casino.

However would it be possible to provide time frames as based on my experience "receive your money shorty" sounds a bit too vague in this situation that had been dragging for a while already.

Posted on July 10, 2011

Hi,

As was mentioned in the previous post, all further updates with regards to the payment that you are waiting for will be emailed directly to you by the withdrawals department. We are constantly making payments and catching up on the delays that were caused so please check your email or feel free to contact us directly.

We appreciate your patience in the matter.

Posted on July 12, 2011

Thanks you very much Cherry Red casino and Askgamblers!

I received the payment today as promised.

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