First I would like to start off by saying customer service is always pleasant and that is greatly appreciated. My withdraw was completed on Sept. 22nd 2012 and was awaiting payout since. I have emailed several times regarding when my payout would be available. Tara responds fairly quickly and states thier having issues with the processing company and my payout will be processed in the next batch of payouts? To me, this seems very unfair. Deposits are always taken with no warning that payouts may be delayed. This to me seems very unfair. email from Oct 16th 2012
The reason we are backed up is due to problems we were experiencing the last month with our payment processor. These issues have now been resolved but have unfortunately caused a back log of payments.
I cannot give you an exact date as to when you will receive your withdrawal as i do not want to give you any false information. Please be assured you will receive your winnings and i will update you as soon as it has been sent.
I spoke with someone from the Live chat team today (10/26/12) and I asked if there was any new information. She told me Tara sent me an email (which I never received) but stated they were willing to match my withdraw amount if I wanted to cancel the withdraw process. Which I have to say was nice, but not going to work in my situation. Even though customer service has been pleasant this casino has left me with a bad taste in my mouth.