Has lost my $2000 payment
HELP NEEDED;
I had a nice win of $6000 at Cherry Red Casino about 5 months ago. The first 2 payments of $2000 I slowly received by wire transfer to my bank in Canada. The 3rd payment of $2000(actually on the cashier site it says $2035, I think for the wire transfer cost) was approved on April 25/12.
I finally received confirmation from Tara < surname removed >, the Withdrawals Manager, that my wire payment was sent out July 3rd/12. However, I have never received it. She has told me several times that she will send me the trace or tracking number from the processor but has never done it and has referred to it in emails as "missing" and "lost". It has been almost another 2 months since then.
I am a Canadian, so there should be no U.S gambling issues, and they have already sent payments to my bank so they clearly have the correct banking information.
Also, another thing I find strange is on or about July 19th their customer service representative told me on the phone that my name was on a list to have to wait till the following week to get paid. This was after Tara already told me that she was waiting for the processor to give her the tracking and banking information. I mentioned this to Tara in two of my emails but I received no response regarding this issue.
I would think that regardless what the truth is that this company would pay me my winnings. Clearly there are some major problems going on there and in my opinion it is a big risk to play there. If there's any way you can help me it would be much appreciated. I have a long list of emails to back up this information, I will send a few of the more recent ones seperately. Thanks
Shaner9
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