Ag Awards

Casino Titan - Awful Customer Support

Complaint Info
Disputed casino Casino Titan
Reason Verification issues
Amount $ 1000
Posted on July 17, 2014

I submitted my faxback form and all of the required information and got an automated email stating that the information had been received and would be processed in 3 days. A week later and nothing so after several live chat session I always got the same response "there is nothing in the system please ask again in a few days." Finally got one support person to have me email the information to their address and a week later, still nothing! Talked to support again and still the same response - "send it to me and I'll make sure it gets to the finance department." I'm not holding my breath this time...

Posted on January 20, 2012

hello drewjewbe,

your FB was approved this morning.



Posted on January 29, 2012

 Is there any updates here? We would like to hear from the submitter.

Posted on February 1, 2012

 Finally they have approved my fax-back form. I requested a withdrawal six days ago of 2500 dollars (which it clearly says is the maximum). Come to find they decided to only pay 1000 and reject the remaining 1500 (and the 1000 hasn't shown up in my bank yet). The response I got was "we are paying in installments." This should like pretty unethical business practice as now I have to wait another 6 days for another withdrawal (somehow it rejects anything above 1500 now, yet the max is still labeled as 2500). I assume they are delaying payments so that I will gamble away my winnings... Shady.

Posted on February 1, 2012

 Please let us know when you receive the rest of your withdrawal.

Posted on March 6, 2012

 Is the rest of the money received? Please keep us updated and don't let this complaint closes, before being solved!

Posted on March 22, 2012

Dear @drewjewbe,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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