Casino Splendio confiscated 4700 euro

Seems like they don't responds to anything anymore. 

People should have caution to play here..

I still hope this complaint can be resolved on the open forum I see that casino splendido tried to contact me a couple of times on my email, Hopefully splendido can review my account again and return my winnings.

Regards

Big Gamble

p.s. I didn't broke any terms in the matter.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hi,

Thank you for your response.

Kindly note that I have carefully read and considered your email. The situation however remains concluded from our side as mentioned on my very first post.

I need to Illuminate the fact that Casino Splendido have many winners, as can be seen from our daily winners list on http:/­/ww­w.c­asi­nos­ple­ndi­do.c­om­/wi­nne­rs.aspx , and this is just to view a small portion.

We also have many players that have huge fortune streaks at our casino and the density of regard and value that we have for these players remain unchanged. We value all active players at Casino Splendido and we do our very best to ensure that they are exceedingly satisfied with our casino and the service rendered.

So if you are of the opinion, as deducted from your prior post, that we consider winning information to regard or discard player account status or value, then I just have to say that this idea is absolutely futile at Casino Splendido, and that we actually embrace winnings, extended play time, increased player satisfaction and a thrilling experience all round, hence the idea of promotions and bonuses, to ensure extended playtime and a better chance at winning that big jackpot.

I can understand that you are feeling dissatisfied at this point, but I have to remind you that we are and will remain 100% transparent in our Terms and Conditions to ensure that we control player expectations and that the overall result between the player and the casino may be a synergetic experience with loads of entertainment and all-round satisfaction.

Kind Regards,

Eben