On 12/01/2013 I was invited to play at Casino Splendido through a mail. I deposited 100 and I received a bonus ...with a 22.5 euro bet I won 15 647.50 EUR at Spring Break video slot.
Given that I won a very nice amount after I completed the wagering I made a withdraw and I sent my documents in order to have my account updated. Next days I received an e-mail where I am informed that my documents are accepted.
After this step I was put on hold for more than 7-8 days. In this time I made a phone call and I talked with a guy from coustomer support. This person told me that my documents are accepted and my withdraw is in the "final stage" and I have to wait for manager approval.
"Dear Andrei ,
Thank you for forwarding the requested documents. These documents have been verified and accepted by the casino.
We will keep you updated with any further feedback .
We are here for you 24 hours, 7 days a week.
I want to emphasize that in this time my account was open and I was able to play my remaning balance.
Finally my account was closed without notice and my balance voided approximately 17000 EUR.
On this occasino I want to request a second evaluation of my case.