I'm a regular high-roller player in Casino Pobeda. I have been playing in this casino since March, 14th 2018. My account is totally verified and I did not have any problems with withdrawals until the beginning of this April. It lasts almost 40 days that I receive nothing - my withdrawals have been cancelled by the Casino since April, 9th. I attached the screenshots.
I contacted the manager on April, 10th, when the problem happened. He replied that the casino had some problems with their bank due to a huge amount of transactions and promised to solve my problem as quickly as possible. I attached the screenshots of the e-mails with translations.
I waited for a month and received the same promises and excuses. I wrote to them again and finally I got a reply from Finance Department that in accordance to the rules: “6.5 Payments in excess of 500,000 rubles or the equivalent of another currency according to the exchange rate, Pobeda may withdraw in equal installments within 60 days.” But my complaint is that the Casino does not withdraw my funds neither in equal installments nor in any other way since April, 9th (almost 40 days) and only cancels all my withdrawals. Also the manager of the casino is not replying to my questions: how am I supposed to receive the money if they cancels all the withdrawals all the time I make them.
My winnings/current balance is about 144.500,00 in USD.
Complaint Info
Casino Pobeda Complaints
- 0 of 6 resolved
- 3 days avg response
- 6 days avg complaint life
- 29,354 USD avg amount
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Unresolved
Casino Pobeda - Withdraws are canceled by casino
руб.25,000
Unresolved
Casino Pobeda - Withdraws are canceled by casino
I have requested 5000 RUB withdrawal to my bank card on 08/07 /2021. The first withdrawal was cancelled and when I asked why, they said the problem is ...
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Unresolved
Casino Pobeda - Giving the runaround with VIP player withdrawal
руб.241,801
Unresolved
Casino Pobeda - Giving the runaround with VIP player withdrawal
01/14/21 I tried to withdraw funds from this casino. The payment has been canceled. In the chat, they said that there are temporary problems with ...
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Unresolved
Casino Pobeda - Delayed $2,900 payment by a month, no answers
$2,900
Unresolved
Casino Pobeda - Delayed $2,900 payment by a month, no answers
09.05.2019 my account was vertified and i made 2900 usd withdrawal to neteller. It took 2 weeks from Casino Pobeda to answer that they could not ...
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Unresolved
Casino Pobeda - Delayed $2,400 payment
$2,400
Unresolved
Casino Pobeda - Delayed $2,400 payment
7 days ago my account vertified and I made 2,4k withdrawal to Neteller . I got this email from financial department '' Your payments have been ...
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