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Casino Planet - Waiting on a €1,050 payment since March


Complaint Info

Disputed casino

Casino Planet


€ 1050

Posted on May 9, 2022

Hello, I am writing to you believing that you are the only organization that can solve the failed payment situation since 24.03.2022. I applied for payment on 24.03.2022, but I realized that I could not receive the payment within a week and contacted live support. They said that there was a confusion, they refunded the money to my game account and asked me to repeat the process. As a result, I repeated the process on 10.04.2022. After 15 days of waiting and not being able to see my money in my bank account, I applied for live support again. Again they said there was a mess and asked me to repeat the process. I repeated the process on 25.04.2022. I've been waiting for the money to be deposited in my bank account for exactly 12 days now, but I have no hope. They asked me for my bank statement many times, I sent it. They are not responding to my emails either. I am very sad and disappointed, please help me. The money I will receive is 1050 EUR and this is very important to me.

Posted on May 13, 2022


We are sorry to hear that you are experiencing issue with our Casino.

Kindly note we sent you an e-mail on the 9th of May 2022 in regards to your Withdrawal Status.

At your convenience kindly follow the steps as explained in the e-mail in order for your Withdrawal to be processed.

Should you have any queries do not hesitate to contact us, we are more than happy to help.

Casino Planet Team

Posted on May 16, 2022

Dear @Dinopollcoan,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.