Complaint #5 Casino Days

Withdrawal problem

By Reijo M.

4 years ago

Message on forum

Hi Askgamblers!

I made withdrawal request(600&300e) Casino days 10.6.using brite payment. After that I get email, for a verifying documents, which I send. 11.6 they approved my documents.

I look at my casino page history, and my withdrawal was ok, and done. I wait till Sunday 13.6, but no money on my bank account.

I get touch casino support,and asking what might be problem. They say that money should be in my bank 1-2day. Nothing happened. I try to ask again few times, and after all they say that my case is escalated to the relevant department. I ask yesterday is there any progress on my case, but chat dont know nothing..

Can AskGamblers help me with this case? Today is a 2 weeks later, and I still waiting for my money.

Disputed Casino Casino Days

Reason Delayed payment

Amount €900

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Retzki74,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino Days

• Representative

4 years ago

The player has requested his withdrawal on June 10th. The first withdrawal amount was 600 EUR, and the second withdrawal amount was 300 EUR.
The option that this player used for registration and withdrawal was Pay and Play (which means that the withdrawal should be automatically approved and processed by the system itself), and it was launched only a few days previously on the site

To be more precise the player requested his 1st withdrawal in the amount of 600 EUR on June 10th, at 21:16, and it was processed from our side 14 minutes later.
The second withdrawal in the amount of 300 EUR was requested on June 10th at 21:31, and it was processed at 21:45 (again around 14 minutes later)
Both withdrawal requests were automatically processed by the system, and the player was supposed to receive the funds up to 2 business days after processing
However, the funds didn't reach the player in that time frame and he contacted back.

So in this case we had two transactions that were successfully paid from our side, but the player claimed that he didn't receive the funds. Due to that, we have contacted the Payment Provider but we had to wait for confirmation from their side that the funds never reached the player's Bank Account. That confirmation was received on June 29th, and on the very same day 900 EUR were credited to the player and were successfully withdrawn by himself a few hours later

Given the fact that we are constantly working on improving our services and involving new fast and secure payment options(for deposits and withdrawals), as it was at that time with the new Pay and Play option used by this player we also continued with further investigation, and thanks to these two withdrawals, and the player himself we have discovered a minor technical issue when automatically paid withdrawals get stuck in the system and we see them as paid but they never reach the player's Bank Account.
After resolving this player's query and returning his funds, the technical issue was also instantly handled.

Once again our sincere apologies to the player for all of the inconvenience caused and gratitude for his patience.

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Casino Days request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Casino Days Complaint Stats

Resolved 40 / 52

Avg. Amount $3,337

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Casino Days Complaints

See all complaints for this casino

Withdrawal not received for 12 days

I have been trying to contact them for the last 12 days.

I received a confirmation of withdrawal on 12th May 2026 and 13th May 2026.

I haven’t received any withdrawal till now (23 May 2026). And they always say that withdrawal is in process and it will take some time. What kind of behaviour is this? How long should I wait? 10000INR on 12th May 2026 and 20000INR on 13th May 2026.

I need immediate action against this.

I have attached both screenshots of the withdrawal confirmation. But I didn’t receive any funds from these two withdrawals.

Resolved

₹30,000

Deposits and Withdrawals Blocked

I am submitting an official complaint against Casino Days.

My account has been blocked since December 26. Casino Days is currently holding $8,000 in cash. Both my withdrawals and deposits are blocked. No valid reason or written explanation has been provided.

Despite several attempts to contact customer support, I have received no satisfactory response and no clear timeframe for resolution.

Relevant facts:

Account fully verified (KYC completed);

Casino Days terms and conditions respected;

No justification provided for blocking withdrawals and deposits.

My funds have been inaccessible since December 26 and my account remains unusable. I am requesting AskGamblers’ assistance to obtain:

a written explanation from Casino Days, and

the release of the $8,000 or restoration of normal account access.

Thank you for your assistance.

Resolved

$8,000

UPI Deposit Not Credited for Over a Week Despite Successful Payment

I deposited ₹10,000 via UPI to Casinodays and the payment was successfully received by their merchant. However, the funds have still not been credited to my Casinodays account even after more than a week.

I contacted support multiple times, but instead of resolving the issue they continue to send generic responses that lead nowhere. My tickets remain open with no proper investigation or update. Recent ticket IDs for reference: #7755361 and #7736084.

If Casinodays can accept deposits instantly, there is no valid reason for holding the credited balance for days without resolution. This is extremely stressful and feels like my money is being withheld without justification.

I am requesting AskGamblers to assist in ensuring that my ₹10,000 deposit is credited to my account immediately, without further delays or excuses.

Unresolved

₹10,000

Withdrawal not working

I’m having an ongoing issue with Casino Days, and I’m hoping someone here can help or at least give me some advice. Yesterday, I tried to withdraw $500 using Interac, but every time I submitted the withdrawal, it was rejected and the money was immediately sent back into my casino balance. I haven’t received any explanation from the support team, and this situation is becoming extremely frustrating.

I’ve double-checked all my information — my banking details are correct, and I have met all wagering requirements. There are no pending bonuses or restrictions that should prevent me from making a withdrawal. Despite this, the withdrawal keeps failing without any clear reason.

So far, I’ve only received generic replies saying that my request was “declined” without further detail. They have not given me any concrete answer or guidance on what I should do next.

It’s disappointing because I’ve deposited and played responsibly, and now that I want to withdraw my winnings, I can't.

Thank you for taking the time to read this and for any help you can provide.

Unresolved

$500

Casino days not paying me out

I have been trying to withdrawal my money for 6 days. I have been contacting the live chat and it’s doing absolutely nothing. Still processing my withdrawal which it says with take 24-48 hours. And it’s been way more. Keeps saying it’s with the relevance team. I just have no way of contacting Casino Days and want answers where my money is. It is a very large amount of money (20,000.88 CAD). I just want my money in my bank account please and thank you!

Unresolved

$20,001

Withdrawal keeps being cancelled and refunded back to casino account

I have tried multiple times to withdraw my winnings. First it got succeded but refunded to my casino account due to «technical issues» then it happened over and over again. After a while I was told to verify my bank statememts for my jeton bank, which I did successfully, then once again it keeps being cancelled and I tried to talk with customer support which keeps saying they will email me and look it up but nothing happens. I just want to withdraw. They also told me to use a different payment system which I did, but yet again failed to withdraw, problems keep coming up and it does not get solved, days are going by and I am never told what the real issue is, got an email I was successfully verified but once again failed to withdraw. I even talked with customer support which said my withdrawal was successfully transferred, but it was just re transferred to my casino account.

Please help all I want is to withdraw this successfully. The amount of all this is at 8700EUR

Resolved

$8,700

Issues with withdrawal after verification

I recently won 18,000$ playing slots. I have been trying to withdrawal my funds and am getting no where.

They originally asked me to verify my account, which was done last week, I received an email from them advising I was fully verified. I requested a new withdrawal after being verified. This morning I was asked to send in the same documents as originally uploaded and 1 extra (selfie with my ID). I then get another email from their support team advising my account is fully verified but they had to cancel my withdrawal because I needed to change my password? The email stated once done, let us know and I can re request the withdrawal. I have changed passwords and now I go to withdrawal and it says my account is temporarily restricted from making withdrawals.

I am just wanting to be able to withdrawal my winnings… I have never deposited using a bonus.

Please help

Resolved

$18,000

Casino didnt close account upon request and declined refund

I asked the casino to close my account. They answered and didn’t do it upon request but instead offered other measures to control gambling. I repeated my request and they ignored it. Their T&C clearly states that they should act immediately upon those requests.

After that I deposited and lost 494 euros which I asked as refund. They claimed that I hadn’t submitted my request. I delivered them the proof, also with their answer. After that they have become completely unresponsive to my emails.

Resolved

€494

Withdrawal not paid out

I have deposited 3000 inr and win 8750 inr then I ask for withdrawal of 8750 . They said withdrawal is approved and bank will give me within 3 - 5 days. Now they refund it back saying there is technical issue . They told me to resubmit my withdrawal, I did and again they refund back saying technical issue and then I resubmit a withdrawal of 6000 inr and till now it's not sent out. I don't know wat to do. There support staff is like a bot. All they sent is just same emails. I don't know what the problem is.

Unresolved

₹8,750

Deposit not added

I have added 800rs amount to casino days. Amount debited from my bank account but still the issue is not resolved. I have mailed to casino days customer support team. They have ask me the transaction id and screenshot. I have shared but still now my issue not resolved.

deposited date - 14th December 2024

Unresolved

₹800