Complaint #61 Casino Days

Deposited amount of 20k INR not updated in my casino account after successful transaction

By jampana1431

4 years ago

Deposited amount of 20k INR not updated in my casino account after successful transaction , it’s been 4 days from now every time they are saying we have escalated to finance team, same answer every time when contacted support team of casinodays, but not getting the clarity on their answers, support team are giving general answers other than providing point to point answer.

Disputed Casino Casino Days

Reason Amount not credited

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casino Days management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Casino Days

• Representative

4 years ago

Dear player,

In accordance with our Terms and Conditions section 6.1, this is a violation:

You are not permitted to use any payment method belonging, to or registered to, the third party for the purpose of depositing funds to your account. Any deposits made in breach of this provision will be deemed invalid, and any subsequent winnings arising from such deposits will be considered null and void and subject to forfeit.

jampana1431

4 years ago

Hi team ,
For the above concerned made :
1. Two users can have different issues with you nothing to do with it, but two users know each other where user 1 ask for deposit of amount from user 2 to his casino days account through UPI which got not updated in user 1 account , that’s why this complaint raised .

2. Answer above question what’s the status of transaction id where it is, it should be credited to user account nor it should return to transferred account.
Please share the proof of the transaction.

3.from screen shots please see to which casino user account the transaction is made , I may use my friend , parent , wife bank account to deposit and play , that’s completely out of your box question , see to which account that transaction is made - please check from your side on the transaction status of mine.

4. Above as you mentioned mismatch of user I’d, he is my cousin , he plays on his account and I play on my account we take hand loan if any amount required for deposit.

Is this fare enough for your concern.

Suggestion : please add this one , as one of the business use case to test your application properly.

Casino Days

• Representative

4 years ago

Dear @AskGamblers Team

Please have a look at the two screenshots submitted by the player. On the first screenshot, we can clearly see his registered Casino Days e-mail address (the e-mail address from where we have received the complaint as well) and on the second screenshot we can see the account from where the deposit that the player claims as missing was made

It's clearly visible that this deposit was made by another user, who by the way also had a Complaint against us which we have just resolved successfully.
Link to that Complaint shared with you :
https://www.askgamblers.com/casino-complaints/casino-days-withdrawal-requests-are-not-yet-approved

As you are well aware we are always ready and here to help all of our players to resolve the issues that they might be experiencing on our site but in some instances, we have to flag certain things to your team as well

Thanks for looking into this

Casino Days Complaint Stats

Resolved 40 / 52

Avg. Amount $3,337

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Casino Days Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 26 out of 35 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Casino Days Complaints

See all complaints for this casino

Withdrawal not received for 12 days

I have been trying to contact them for the last 12 days.

I received a confirmation of withdrawal on 12th May 2026 and 13th May 2026.

I haven’t received any withdrawal till now (23 May 2026). And they always say that withdrawal is in process and it will take some time. What kind of behaviour is this? How long should I wait? 10000INR on 12th May 2026 and 20000INR on 13th May 2026.

I need immediate action against this.

I have attached both screenshots of the withdrawal confirmation. But I didn’t receive any funds from these two withdrawals.

Resolved

₹30,000

Deposits and Withdrawals Blocked

I am submitting an official complaint against Casino Days.

My account has been blocked since December 26. Casino Days is currently holding $8,000 in cash. Both my withdrawals and deposits are blocked. No valid reason or written explanation has been provided.

Despite several attempts to contact customer support, I have received no satisfactory response and no clear timeframe for resolution.

Relevant facts:

Account fully verified (KYC completed);

Casino Days terms and conditions respected;

No justification provided for blocking withdrawals and deposits.

My funds have been inaccessible since December 26 and my account remains unusable. I am requesting AskGamblers’ assistance to obtain:

a written explanation from Casino Days, and

the release of the $8,000 or restoration of normal account access.

Thank you for your assistance.

Resolved

$8,000

UPI Deposit Not Credited for Over a Week Despite Successful Payment

I deposited ₹10,000 via UPI to Casinodays and the payment was successfully received by their merchant. However, the funds have still not been credited to my Casinodays account even after more than a week.

I contacted support multiple times, but instead of resolving the issue they continue to send generic responses that lead nowhere. My tickets remain open with no proper investigation or update. Recent ticket IDs for reference: #7755361 and #7736084.

If Casinodays can accept deposits instantly, there is no valid reason for holding the credited balance for days without resolution. This is extremely stressful and feels like my money is being withheld without justification.

I am requesting AskGamblers to assist in ensuring that my ₹10,000 deposit is credited to my account immediately, without further delays or excuses.

Unresolved

₹10,000

Withdrawal not working

I’m having an ongoing issue with Casino Days, and I’m hoping someone here can help or at least give me some advice. Yesterday, I tried to withdraw $500 using Interac, but every time I submitted the withdrawal, it was rejected and the money was immediately sent back into my casino balance. I haven’t received any explanation from the support team, and this situation is becoming extremely frustrating.

I’ve double-checked all my information — my banking details are correct, and I have met all wagering requirements. There are no pending bonuses or restrictions that should prevent me from making a withdrawal. Despite this, the withdrawal keeps failing without any clear reason.

So far, I’ve only received generic replies saying that my request was “declined” without further detail. They have not given me any concrete answer or guidance on what I should do next.

It’s disappointing because I’ve deposited and played responsibly, and now that I want to withdraw my winnings, I can't.

Thank you for taking the time to read this and for any help you can provide.

Unresolved

$500

Casino days not paying me out

I have been trying to withdrawal my money for 6 days. I have been contacting the live chat and it’s doing absolutely nothing. Still processing my withdrawal which it says with take 24-48 hours. And it’s been way more. Keeps saying it’s with the relevance team. I just have no way of contacting Casino Days and want answers where my money is. It is a very large amount of money (20,000.88 CAD). I just want my money in my bank account please and thank you!

Unresolved

$20,001

Withdrawal keeps being cancelled and refunded back to casino account

I have tried multiple times to withdraw my winnings. First it got succeded but refunded to my casino account due to «technical issues» then it happened over and over again. After a while I was told to verify my bank statememts for my jeton bank, which I did successfully, then once again it keeps being cancelled and I tried to talk with customer support which keeps saying they will email me and look it up but nothing happens. I just want to withdraw. They also told me to use a different payment system which I did, but yet again failed to withdraw, problems keep coming up and it does not get solved, days are going by and I am never told what the real issue is, got an email I was successfully verified but once again failed to withdraw. I even talked with customer support which said my withdrawal was successfully transferred, but it was just re transferred to my casino account.

Please help all I want is to withdraw this successfully. The amount of all this is at 8700EUR

Resolved

$8,700

Issues with withdrawal after verification

I recently won 18,000$ playing slots. I have been trying to withdrawal my funds and am getting no where.

They originally asked me to verify my account, which was done last week, I received an email from them advising I was fully verified. I requested a new withdrawal after being verified. This morning I was asked to send in the same documents as originally uploaded and 1 extra (selfie with my ID). I then get another email from their support team advising my account is fully verified but they had to cancel my withdrawal because I needed to change my password? The email stated once done, let us know and I can re request the withdrawal. I have changed passwords and now I go to withdrawal and it says my account is temporarily restricted from making withdrawals.

I am just wanting to be able to withdrawal my winnings… I have never deposited using a bonus.

Please help

Resolved

$18,000

Casino didnt close account upon request and declined refund

I asked the casino to close my account. They answered and didn’t do it upon request but instead offered other measures to control gambling. I repeated my request and they ignored it. Their T&C clearly states that they should act immediately upon those requests.

After that I deposited and lost 494 euros which I asked as refund. They claimed that I hadn’t submitted my request. I delivered them the proof, also with their answer. After that they have become completely unresponsive to my emails.

Resolved

€494

Withdrawal not paid out

I have deposited 3000 inr and win 8750 inr then I ask for withdrawal of 8750 . They said withdrawal is approved and bank will give me within 3 - 5 days. Now they refund it back saying there is technical issue . They told me to resubmit my withdrawal, I did and again they refund back saying technical issue and then I resubmit a withdrawal of 6000 inr and till now it's not sent out. I don't know wat to do. There support staff is like a bot. All they sent is just same emails. I don't know what the problem is.

Unresolved

₹8,750

Deposit not added

I have added 800rs amount to casino days. Amount debited from my bank account but still the issue is not resolved. I have mailed to casino days customer support team. They have ask me the transaction id and screenshot. I have shared but still now my issue not resolved.

deposited date - 14th December 2024

Unresolved

₹800