Complaint #79 Casino Days

Casino Days -Amount transferred successfully but still operator claims it is declined

By maheshbiradarwe

3 years ago

I had made a deposit of 1300 INR on 25th November via upi and the amount is successful debited from my account. I reached to my bank they had confirmed me that it had been successfully transferred to receiver. Yet, these casino days people tell it’s declined. I want to tell one thing that upi method doesn’t have decline option nor refund option. But these casino days support says it will be refund to my account. It’s been 15days now still they did not get my refund yet. I have showed them all the proof they needed.

They are simply wasting our time and this is not the first time. This type of issues keep happening in casino days when whenever player wants to deposit player will get scared thinking whether the deposit goes successful or again these people will hold off. I have attached bank people message that they have confirmed the amount is successfully transferred. Casino days at least have courtesy to respond to emails and moreover your customer ends the chats whenever I ask my query. I never such a customer support team who will end the chat by themselves.

Disputed Casino Casino Days

Reason Declined payment

Amount ₹1300

Discussion

AskGamblers

• Support Team

3 years ago

Dear @maheshbiradarwe,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino Days

• Representative

3 years ago

Dear Player,

We are sorry to hear about your less-than-perfect experience and we do understand the frustration this might have caused.

However, we have reviewed your account and we have confirmed that your transaction in the amount of 1300INR from the 25th of November was credited to your gaming account on the 13th of December 2022.

Accept our apologies for the inconvenience and delay you have experienced with this transaction, we are always looking for the fastest way to resolve any issues that may arise with transactions - however, due to payment providers included in the process from time to time, we experience a slight delay.

We thank you for pointing this out - please be assured that we take your feedback as a chance to improve our process and provide you with the best possible experience on our platform.

For any questions or concerns you might have please reach out to us at support@casinodays.com and our support team will be more than happy to assist you.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Casino Days request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear Casino Days,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Casino Days Complaint Stats

Resolved 40 / 52

Avg. Amount $3,337

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Casino Days Complaints

See all complaints for this casino

Withdrawal not received for 12 days

I have been trying to contact them for the last 12 days.

I received a confirmation of withdrawal on 12th May 2026 and 13th May 2026.

I haven’t received any withdrawal till now (23 May 2026). And they always say that withdrawal is in process and it will take some time. What kind of behaviour is this? How long should I wait? 10000INR on 12th May 2026 and 20000INR on 13th May 2026.

I need immediate action against this.

I have attached both screenshots of the withdrawal confirmation. But I didn’t receive any funds from these two withdrawals.

Resolved

₹30,000

Deposits and Withdrawals Blocked

I am submitting an official complaint against Casino Days.

My account has been blocked since December 26. Casino Days is currently holding $8,000 in cash. Both my withdrawals and deposits are blocked. No valid reason or written explanation has been provided.

Despite several attempts to contact customer support, I have received no satisfactory response and no clear timeframe for resolution.

Relevant facts:

Account fully verified (KYC completed);

Casino Days terms and conditions respected;

No justification provided for blocking withdrawals and deposits.

My funds have been inaccessible since December 26 and my account remains unusable. I am requesting AskGamblers’ assistance to obtain:

a written explanation from Casino Days, and

the release of the $8,000 or restoration of normal account access.

Thank you for your assistance.

Resolved

$8,000

UPI Deposit Not Credited for Over a Week Despite Successful Payment

I deposited ₹10,000 via UPI to Casinodays and the payment was successfully received by their merchant. However, the funds have still not been credited to my Casinodays account even after more than a week.

I contacted support multiple times, but instead of resolving the issue they continue to send generic responses that lead nowhere. My tickets remain open with no proper investigation or update. Recent ticket IDs for reference: #7755361 and #7736084.

If Casinodays can accept deposits instantly, there is no valid reason for holding the credited balance for days without resolution. This is extremely stressful and feels like my money is being withheld without justification.

I am requesting AskGamblers to assist in ensuring that my ₹10,000 deposit is credited to my account immediately, without further delays or excuses.

Unresolved

₹10,000

Withdrawal not working

I’m having an ongoing issue with Casino Days, and I’m hoping someone here can help or at least give me some advice. Yesterday, I tried to withdraw $500 using Interac, but every time I submitted the withdrawal, it was rejected and the money was immediately sent back into my casino balance. I haven’t received any explanation from the support team, and this situation is becoming extremely frustrating.

I’ve double-checked all my information — my banking details are correct, and I have met all wagering requirements. There are no pending bonuses or restrictions that should prevent me from making a withdrawal. Despite this, the withdrawal keeps failing without any clear reason.

So far, I’ve only received generic replies saying that my request was “declined” without further detail. They have not given me any concrete answer or guidance on what I should do next.

It’s disappointing because I’ve deposited and played responsibly, and now that I want to withdraw my winnings, I can't.

Thank you for taking the time to read this and for any help you can provide.

Unresolved

$500

Casino days not paying me out

I have been trying to withdrawal my money for 6 days. I have been contacting the live chat and it’s doing absolutely nothing. Still processing my withdrawal which it says with take 24-48 hours. And it’s been way more. Keeps saying it’s with the relevance team. I just have no way of contacting Casino Days and want answers where my money is. It is a very large amount of money (20,000.88 CAD). I just want my money in my bank account please and thank you!

Unresolved

$20,001

Withdrawal keeps being cancelled and refunded back to casino account

I have tried multiple times to withdraw my winnings. First it got succeded but refunded to my casino account due to «technical issues» then it happened over and over again. After a while I was told to verify my bank statememts for my jeton bank, which I did successfully, then once again it keeps being cancelled and I tried to talk with customer support which keeps saying they will email me and look it up but nothing happens. I just want to withdraw. They also told me to use a different payment system which I did, but yet again failed to withdraw, problems keep coming up and it does not get solved, days are going by and I am never told what the real issue is, got an email I was successfully verified but once again failed to withdraw. I even talked with customer support which said my withdrawal was successfully transferred, but it was just re transferred to my casino account.

Please help all I want is to withdraw this successfully. The amount of all this is at 8700EUR

Resolved

$8,700

Issues with withdrawal after verification

I recently won 18,000$ playing slots. I have been trying to withdrawal my funds and am getting no where.

They originally asked me to verify my account, which was done last week, I received an email from them advising I was fully verified. I requested a new withdrawal after being verified. This morning I was asked to send in the same documents as originally uploaded and 1 extra (selfie with my ID). I then get another email from their support team advising my account is fully verified but they had to cancel my withdrawal because I needed to change my password? The email stated once done, let us know and I can re request the withdrawal. I have changed passwords and now I go to withdrawal and it says my account is temporarily restricted from making withdrawals.

I am just wanting to be able to withdrawal my winnings… I have never deposited using a bonus.

Please help

Resolved

$18,000

Casino didnt close account upon request and declined refund

I asked the casino to close my account. They answered and didn’t do it upon request but instead offered other measures to control gambling. I repeated my request and they ignored it. Their T&C clearly states that they should act immediately upon those requests.

After that I deposited and lost 494 euros which I asked as refund. They claimed that I hadn’t submitted my request. I delivered them the proof, also with their answer. After that they have become completely unresponsive to my emails.

Resolved

€494

Withdrawal not paid out

I have deposited 3000 inr and win 8750 inr then I ask for withdrawal of 8750 . They said withdrawal is approved and bank will give me within 3 - 5 days. Now they refund it back saying there is technical issue . They told me to resubmit my withdrawal, I did and again they refund back saying technical issue and then I resubmit a withdrawal of 6000 inr and till now it's not sent out. I don't know wat to do. There support staff is like a bot. All they sent is just same emails. I don't know what the problem is.

Unresolved

₹8,750

Deposit not added

I have added 800rs amount to casino days. Amount debited from my bank account but still the issue is not resolved. I have mailed to casino days customer support team. They have ask me the transaction id and screenshot. I have shared but still now my issue not resolved.

deposited date - 14th December 2024

Unresolved

₹800