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Casino.com withdrawals not paid

RESOLVED
posted on May 16, 2014.

I won and made withdrawals on 26/4/2011 and 27/4/2011. They show on casino.com account as approved but even after complaining online with then the amounts were not paid into my account. When i try to contact them now they don't respond.

How can a casino continue to opperate if they dont pay winnings?

posted on May 15, 2011.

hi noel8517,

your complaint will be reviewed with our support team and we'll get back to you with an update shortly.

Kind regards,

Casino.com Team.

posted on May 16, 2011.

I have been getting their "we look into it" for 4 weeks. I have even sent their support a copy of my bank statement showing that i have not received the withdrawals. They don't respond. After making an expensive international phone call i was told that they have paid and its my problem. They take deposits out of the same card account every day and have no problem in processing when they take my money - just when they need to pay back its suddenly a big problem. If this casino can not pay ZAR 2200 then they must realy be in trouble.

posted on May 17, 2011.

hi,

you were emailed yesterday by our support.

the Bank Statement that you sent us was checked and found that all funds requested by you have been paid on the 4th.

if the received answer doesn't meet your expectations, or, if the issue hasn't been solved yet, please address this to our support again.

we apologize if there has been any inconvenience but rest assure funds will not be held for no reason by us.

regards,

Casino.com Team

posted on May 18, 2011.

Hi

At last the deposit is in my account - thanks for the help!

Casino.com complaints

  • 23 of 30 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 505 USD avg amount

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