I deposited 50$ with their 400% welcome bonus. I played blackjack for about 9 hours straight and ended up winning $590. I constantly checked my play through requirements to ensure that they were met and I met the play through requirements (80x on Table Games).
My cash out was declined because they claim I have to play through another 900$. I feel that this is dishonest and want me to play through more so that I can possibly lose my winnings.
I was told that the software has trouble calculating the bonus play through on a bonus this high. This sounds like a total lie to me as casino software is the basis for their entire business and if it cannot calculate the play through properly how can they be in business? I checked my play through constantly and it seemed to be working just fine.
I would like my cash out of 590$ processed and paid. I do not want to play through any more as it did not show up in the casino software as needed, it showed as completed.