I have been trying to close my account since 18. Jan.
Their support email is really slow with answers and their live-chat can't do anything about accounts.
I have sent 2 requests via their contact page requesting permanent account closure. First was sent in 18th of Jan and second 22nd of Jan. I got my first (and only) reply in 24th of Jan. They said it was possible to close account, but first they would like to know if they can do something better and maybe I will change my mind about closing my account. I answered them almost immediately with many reasons to close my account, but after that got no replies. It's been 7 days from the latest reply.
Chat can't help me, because only support-email handles account information.
I have attached pdf-copy of the e-mail conversation between me and support.
(ah, it seems that pdf is not allowed. I will compile a jpg-file)
Hopefully someone here can help me with my account closure.