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Bronze Casino - Won't close my account despite numerous requests and emails

RESOLVED
talviPOS Finland
posted on February 2, 2018.

Hi,

I have been trying to close my account since 18. Jan.
Their support email is really slow with answers and their live-chat can't do anything about accounts.

I have sent 2 requests via their contact page requesting permanent account closure. First was sent in 18th of Jan and second 22nd of Jan. I got my first (and only) reply in 24th of Jan. They said it was possible to close account, but first they would like to know if they can do something better and maybe I will change my mind about closing my account. I answered them almost immediately with many reasons to close my account, but after that got no replies. It's been 7 days from the latest reply.

Chat can't help me, because only support-email handles account information.

I have attached pdf-copy of the e-mail conversation between me and support.
(ah, it seems that pdf is not allowed. I will compile a jpg-file)

Hopefully someone here can help me with my account closure.

-P-

talviPOS Finland
posted on February 6, 2018.

Hi,
I just checked if my account is still open and it seems that they have applied self-exclusion to my account and I couldn't access there anymore.

I didn't get any e-mails about it, but I consider problem as solved now.

Regards,
P

AskGamblers
posted on February 6, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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