Ag Awards
Notifications
Login
en

Bronze Casino - Withdrawal still not paid out

RESOLVED
Posted on November 14, 2019

Have a withdrawl request still pending since the 4th nov of 500
iv emailed and not received any info on why the delay iv submitted the requested documents and still not heard anything
iv tried chat and they just keep saying finance will be dealing with it although there site says 5 days for withdrawls

Posted on November 14, 2019

@GINAG1969

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Compliance @Bronze Casino

Posted on November 14, 2019

Now when i try log onto Bronze Casino its telling me :Due to legal gaming restrictions in your region we are unable to log you in whats that all about Bronze Casino iv been allowed to deposit for weeks and now when i try withdraw im not allowed on the site please could you explain

Posted on November 14, 2019

@GINAG1969

The casino is currently undergoing a systems upgrade and players may experience some issues login into their account.

We apologise for the inconvenience.

Kind regards

Bronze Casino

Posted on November 17, 2019

@GINAG1969

Thank you for the update.

We can confirm that the latest documents were received and the withdrawal request will be finalised on the next available business day.

Thank you for your patience.

Kind regards

Bronze Casino

Posted on November 18, 2019

@GINAG1969

Please be advised that the withdrawal request was forwarded to the payment processor to be paid.

Kind regards

Bronze Casino

Posted on November 18, 2019

Great thank you for your support i will let you know when received

Posted on November 20, 2019

I have now received my winnings thank you @askgamblers for sorting this out

AskGamblers
Posted on November 20, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +130 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy