What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Bronze Casino - Where is my withdrawal

RESOLVED
Complaint Info
Disputed casino Bronze Casino
Reason Delayed payment
Amount € 5000
Cofox1 United Kingdom Message
Posted on November 13, 2019

Right I know I have already submitted a complaint but it was the fifth business day today after my withdrawl of 5000 euros was approved by email last tuesday on the 5th of november.i have heard nothing and chat is as useless as ever and I'm beginning to get to end of my patience.if I have to go on chat again I will lose it.i sent emails to support and finance and ofcourse i have heard nothing. I have attached files so you can see all my deposits including the deposit i made immediately before i made the withdrawl on the 31st. Please please please will you now help as I have waited till their stated 5 business days till they actually process the withdrawl.they say they deal with many countries etc etc.thats not my problem.they also keep changing the deposit system as now uk players cant choose deposit method. Its starting to stress me out now and I actually need that money.

Posted on November 14, 2019

@COFOX1

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Bronze Casino

Posted on November 14, 2019

@COFOX1

Happy to confirm that the withdrawal was paid.

Please let us know when you received the funds.

Kind regards

Bronze Casino

Cofox1 United Kingdom Message
Posted on November 14, 2019

Well I aint got it yet but will be watching tomorrow hopefully it will land if not I'll be back

Cofox1 United Kingdom
Posted on November 15, 2019

I now have the money in my account a full 14 and a bit days later.DUSGUSTING. A big thanks to askgamblers.BRONZE CASINO it's a shame you only respond through a third party and what's the point in having a finance team and support that dont reply to email. I still in the end never got one reply to any of them even now.i see your hiding behind a maintenance screen and will I hope its soon says "THIS SITE IS CLOSED" worst site ever along with split casino which are run by the same shambles of a chat team STEVE VIP MANAGER TAKE NOTE

AskGamblers
Posted on November 15, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy