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Bronze Casino - Payment delayed for 120 Euro over 2wks

RESOLVED
Complaint Info
Disputed casino Bronze Casino
Reason Delayed payment
Amount € 120
Posted on February 14, 2020

Hi,

On 1st of Feb I request my withdrawal of 120€ , after I've been asked to send all my documents for verification . Done that , my account has been verified ( I had to send twice same document for some reasons ) . 2 weeks later still no money on my account , I contacted "customer service " after 8-9 days and asked about my withdrawal , they said as in 2 days I will receive my money into my account .....after 2 days I contacted them again and asked what is going on , "you will receive your money very soon....as we had a technical issue ..."....I tried to explains that I'm already waiting for 2 weeks now and she simply told me "thats all what I can do at the moment and wish you good luck 😳". I think this casino is a joke and I never ever experienced such a bad/ru­de/­unp­rof­ess­ional customer service .

Posted on February 16, 2020

Dear SERGIU

We appreciate you bringing this matter to our attention.

We apologise for the delays and the inconvenience this may have caused you.

We see that the payment request was sent to the payment processor and we are waiting for an update.

You will be notified immediately as soon as the payment processors confirm that the payment was done successfully.

Kind regards

Bronze Casino

Posted on February 17, 2020

Hi,

Thank you for your response.
I will keep you updated once I receive the funds .

Posted on February 19, 2020

Dear SERGIU

Thank you very much for your patience.

We see that the payment was successfully made to your account. Can you please update us if you received the funds?

Kind regards

Bronze Casino

Posted on February 19, 2020

Hi,

Still not received the fund

Posted on February 21, 2020

Today 21st of Feb.(3weeks after) I received the fund into my account .

@AskGamblers thanks for your help . This complain can be closed down now .

AskGamblers
Posted on February 21, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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