Ag Awards

Bronze Casino - Overdue withdrawal

Complaint Info
Disputed casino Bronze Casino
Reason Delayed payment
Amount € 1100
Posted on November 18, 2019

Hi I made a withdrawal of 1100 euro on 23 rd of October. My account was verified and withdrawal approved on 29 th October. After several daily e mails to agents and to finance( who have never replied to any ) I am still waiting for my payment. Seems agents can only advise and can’t seem to get through to finance. . I speak to agent s everyday for the last 2 weeks and keep getting advised my money is approved and will be paid soon . Was told today by 1 agent my money was transferred today checked with bank no money , spoke with another agent in afternoon she said it was not paid in . Fed up getting lied to .

Posted on November 18, 2019


We appreciate you bringing this matter to our attention. We can confirm that your documents were fully verified on the 16th of November 2019.

Please be advised that the withdrawal request was paid today. Wire transfer is not an instant payment.

When can you expect to receive the funds?
- Once the casino paid the withdrawals it goes through an intermediary bank(s) and it can take up to 5 business days or in some cases even longer, for the funds to be available in the recipient’s account.

Update us when you received the funds.

Kind regards

Bronze Casino

Posted on November 19, 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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