Delayed payments, no help

first made a withdrawal on the 25th for the sum of £320 the next day on the Sunday I revived a email from the finance team please see attached for verification process I replied straight away with all relevant documents I then received another email asking for more information to which I sent i then tried emailing the finance team several times as shown to see if the documents supplied was all ok I had no reply,I waited until Monday no emails so went to chat On Tuesday they said they still needed the back of my card which was already sent in the email so I was asked to upload it to live chat and he would personally send it and get payment sorted as it was all that was needed to complete and I would receive a email confirming this I received nothing so after looking at complaints started to get worried about this as I have seen some delays for payment so I went back to chat on Wednesday now I’m being told it takes 5-7 days to verify documents after being told they was verified I said this was not acceptable the withdraw process says 5 working days I said I would want a reply from The Finance team by 5pm that day,I had no reply so went back on chat later that evening to be now told it’s all verified and it’s with management team to pay and i would receive a email immediately I have received no email So went back to chat 31st to be told now that it’s still going to take another 5 business days to verify details then another 10 days to receive the funds Which by going on business days would now take the process to 4 weeks and that’s if it is sorted I only ever deposited via debit card as it’s quicker withdrawal for verification I was asked to provide bank statements so they have taken it upon themselves to now pay via bank transfer to which I’m being told will take even longer I know they have to verify but surely a supporting bank statements for the card you pay for and a photo is is sufficient I’m concerned that they have had bank statements bank card driving licence passport which I’ve asked to be informed that these have been properly destroyed Identity fraud could be used with all these details which is not necessary and the withdraw is still showing in my account as of today 1st February.