We have provided you with the full explanation of the status of your withdrawal.
€220 - has been refunded to your source of deposit. Unfortunately, we can only reverse up to the amount you have deposited at the casino.
Remaining Balance of €280 - is awaiting to be paid by wire transfer once you provided the finance team with a different bank statement with full IBAN.
Unfortunately, unless you provide a different bank statement there is nothing more we can do to help you in this matter. Here is the example of the IBAN that the casino payment is supported.
Here’s an example of an IBAN and the information that it contains:
GB 12 EXAM 123456 78910111
GB = Country code
12 = Check number
EXAM = Bank code
123456 = Sort code
78910111 = UK account number
The IBAN you have provided does not have the corresponding UK account number (YOUR Account Number), therefore, payments cannot be made to your nominated IBAN.
We hope this is clear.