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Bronze Casino - 300 euro withdrawal delayed

RESOLVED
Posted on November 8, 2019

Requested withdrawal of 300 euro on 21/10/19 and it is still pending. Verification was completed on 22/10/19.

I have spoken to online chat 4 time’s and they all said “you will get it ASAP”. The online chat are very rude and not helpful at all

You are more than happy to take money with no verification yet when it comes to paying winnings out you delay for this amount of time and make us jump through hurdles.

Posted on November 10, 2019

Dear BENEBDEN

Thank you for bringing this matter to our attention.

We can confirm that the verification of your documents was finalised on the 9th of November 2019.

We have requested immediate payment of your withdrawals and it will be processed on the next available business days.

Thank you for your patience.

Kind regards

Bronze Casino

Posted on November 10, 2019

ok. The amount of time this has taken is completely unacceptable. I’d advise everyone to avoid this establishment

Posted on November 13, 2019

Still nothing received - I will be amazed if they actually pay out. Seems like such a scam.

Posted on November 14, 2019

Dear BENEBDEN

Can you please update us if you have received the funds.

Kind regards

Bronze Casino

Posted on November 14, 2019

No, I’ve received nothing.

Posted on November 14, 2019

Dear BENEBDEN

We can confirm that the withdrawal was paid successfully.

Please update us when you receive it.

Kind regards


Bronze Casino

Posted on November 14, 2019

Oh good, you can confirm that after A MONTH you have paid what you promised to pay in 5 DAYS?

I HAVE NOT RECEIVED THE PAYMENT

Posted on November 17, 2019

Dear BENEBDEN

Once the casino paid the withdrawals it goes through an intermediary bank(s) and it can take up to 5 business days or in some cases even longer, for the funds to be available in the recipient’s account.

Please be advised that these timelines and processing times are out of the casino's control, these are the financial institutions' timelines.

Thank you for your patience and update us once you receive the funds.

Regards

Bronze Casino

Posted on November 20, 2019

Finally got the money this morning, I don’t think I would have done so if it wasn’t for askgamblers so thank you to the team here.

Everyone else, do not use this casino - it is most definitely a scam

AskGamblers
Posted on November 20, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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