Complaint #143
Bovada Casino
Refuse to process my $1,500 withdrawal
8 years ago
I asked for $1500 withdrawal (payout) to my bank account on 10-December-2017
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."
Later that day, Bovada said: " Wire Transfer information you submitted for withdrawals has been disabled" because "We require your local branch address." I explained to Bovada that I use my bank via e-mail, but they refused to process the withdrawal.
Again, I asked for $1500 withdrawal (payout) to another bank account on 13-December-2017.
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."
On 17-December-2017, Bovada said: "Your withdrawal has been processed for the approved amount of US$ 1500.00."
On January 4, 2018, Bovada said: "The above mentioned withdrawal was returned as beneficiary bank says beneficiary details are incorrect." "We’ve credited the funds back to your Bovada account, minus the $50 wire return fee."
On January 5, 2018 I asked Bovada in a chat session what was wrong, and they refused to provide any details.
I called Bovada on the telephone, and they said i should ask at my bank what the "incorrect details" were.
I asked at my bank and they said they have no record of any incoming wire transfer, and no record of any returned wire transfer.
I called Bovada on the telephone, and they refused to provide any information about their bank, so I could not follow up or ask about the wire transfer origination. Bovada also refused to provide their names or what country they were located in.
Bovada may not be a scam, but they make it impossible to get a withdrawal. Since they refuse to provide any explanation about why my withdrawal request was canceled, beyond claiming it was refused due to "incorrect details" I think this is an illegitimate or scam website.
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."
Later that day, Bovada said: " Wire Transfer information you submitted for withdrawals has been disabled" because "We require your local branch address." I explained to Bovada that I use my bank via e-mail, but they refused to process the withdrawal.
Again, I asked for $1500 withdrawal (payout) to another bank account on 13-December-2017.
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."
On 17-December-2017, Bovada said: "Your withdrawal has been processed for the approved amount of US$ 1500.00."
On January 4, 2018, Bovada said: "The above mentioned withdrawal was returned as beneficiary bank says beneficiary details are incorrect." "We’ve credited the funds back to your Bovada account, minus the $50 wire return fee."
On January 5, 2018 I asked Bovada in a chat session what was wrong, and they refused to provide any details.
I called Bovada on the telephone, and they said i should ask at my bank what the "incorrect details" were.
I asked at my bank and they said they have no record of any incoming wire transfer, and no record of any returned wire transfer.
I called Bovada on the telephone, and they refused to provide any information about their bank, so I could not follow up or ask about the wire transfer origination. Bovada also refused to provide their names or what country they were located in.
Bovada may not be a scam, but they make it impossible to get a withdrawal. Since they refuse to provide any explanation about why my withdrawal request was canceled, beyond claiming it was refused due to "incorrect details" I think this is an illegitimate or scam website.
Bovada Casino Complaint Stats
Resolved
335 / 513
Avg. Amount
$6,928
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 208 out of 316 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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