Complaint #143 Bovada Casino

Refuse to process my $1,500 withdrawal

By fairbro

8 years ago

Message on forum

I asked for $1500 withdrawal (payout) to my bank account on 10-December-2017
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."

Later that day, Bovada said: " Wire Transfer information you submitted for withdrawals has been disabled" because "We require your local branch address." I explained to Bovada that I use my bank via e-mail, but they refused to process the withdrawal.

Again, I asked for $1500 withdrawal (payout) to another bank account on 13-December-2017.
Bovada said "Your withdrawal will be reviewed in approximately 48 hours."

On 17-December-2017, Bovada said: "Your withdrawal has been processed for the approved amount of US$ 1500.00."

On January 4, 2018, Bovada said: "The above mentioned withdrawal was returned as beneficiary bank says beneficiary details are incorrect." "We’ve credited the funds back to your Bovada account, minus the $50 wire return fee."

On January 5, 2018 I asked Bovada in a chat session what was wrong, and they refused to provide any details.

I called Bovada on the telephone, and they said i should ask at my bank what the "incorrect details" were.

I asked at my bank and they said they have no record of any incoming wire transfer, and no record of any returned wire transfer.

I called Bovada on the telephone, and they refused to provide any information about their bank, so I could not follow up or ask about the wire transfer origination. Bovada also refused to provide their names or what country they were located in.

Bovada may not be a scam, but they make it impossible to get a withdrawal. Since they refuse to provide any explanation about why my withdrawal request was canceled, beyond claiming it was refused due to "incorrect details" I think this is an illegitimate or scam website.

Disputed Casino Bovada Casino

Reason Declined payment

Amount $1500

Discussion

fairbro

• Kansas

8 years ago

As stated a few times already, Bovada seems to have *not* processed this withdrawal request, for the simple reason they can not produce a federal tracking number for the wire transfer.

Bovada: "The above mentioned withdrawal was returned as beneficiary bank says beneficiary details are incorrect."

Since the wire was "returned" by the beneficial bank, it was obviously received by the beneficiary bank, but Bovada can not produce a federal tracking number for the wire transfer which they claim they sent and claim the bank returned. The beneficiary bank has no record of receiving and refusing such wire transfer.

Bovada: "We’ve credited the funds back to your Bovada account, minus the $50 wire return fee".

This is not true, there has been no "bonus" applied to my account, neither Bovada's $50 sending fee, nor Bovada's $50 "return" fee.

A return of fees from a company, for failure to perform promised services, is not a "Bonus" - it is a refund. of money charged. Bovada has not returned the sending fee, the processing fee the return fee, nor processed the wire transfer itself.

Finally, whether or not I was able to withdraw $400 via Bitcoin transfer is not relevant to this complaint. This is twice now that Bovada has interjected these irrelevant statements.

If we are to accept irrelevancies, then I would like to know why another withdrawal of mine, of $1100 from Bovada, was delayed for 48 hours, thereby making it unworkable.

Bovada Casino

• Representative

8 years ago

Hello,

As mentioned previously, we did not refuse to process the player’s withdrawal. In some instances, as was the case with this player, we were unable to complete the payment based on the details of the beneficiary bank that were provided. This can happen in rare cases and we will continue to look into the situation for further explanation and will reach out to the player with any updates as they are available.

Since the $1,500 request was returned to the player’s account on January 4th, we’ve issued a bonus to cover the fee they were originally charged and they’ve since requested and received $1,020 through an alternative withdrawal method and played the remaining amount.

Regards,

Bovada Service

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Bovada Casino management will soon jump in with an update on this complaint.

fairbro

• Kansas

8 years ago

Of course there would be a record of my bank receiving and rejecting a wire transfer, if Bovada actually sent one. .

Bovada wrote earlier that "my bank rejected" the transfer. So what is the tracking number of this supposed "wire transfer"?

How long are we going to continue this? Bovada constantly changes its story.

Bovada Casino Complaint Stats

Resolved 326 / 500

Avg. Amount $6,571

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

45h left

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

24h left

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

14h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

79h left

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000

Bovada Owes Me Money Has Disabled My Account

My account has been disabled since April 8th after trying to withdraw with no explanation given on why, I was told to verify my identity by submitting my ID, Selfie with ID & Proof of address. I sent everything they asked for with no issues at all. April 10th I received an email stating they received my documents and would investigate my account with a timeframe of 24-48 hours. I allowed that time to pass given an extra 24 hours before I eventually contacted them and asked for an update. I was then told there was no time frame and was not given any reason why my account had been disabled.

I am asking for a detailed explanation of what caused my account to be disabled, and when I can retrieve my funds from my winnings.

It is now April 23rd and I have no updates on my account.

Resolved

$1,200

Account disabled with 2000 balance withheld without explanation

Dear AskGamblers

I am requesting your assistance in resolving an issue with my Bovada account.

I created my account using a referral code and received a sports bonus. Through wagering, I was able to build my bonus balance up to approximately $2,000 very quickly.

At the end of March, within 3 days of creating the account after my wagers reaching up to $2000 in bonus funds, my account was suddenly disabled without any explanation. I was later asked to submit verification documents, which I promptly provided. Bovada confirmed that my documents were received.

It has now been over 3 weeks, and I have not received any updates regarding my account or my bonus balance. I have contacted Bovada support multiple times, but I am only told that my account is “under investigation,” with no further details or timeline provided.

I have fully complied with all their requests and have not been given any reason for the account closure or delay. The lack of communication and the extended investigation period are very concerning.

I kindly ask AskGamblers to help facilitate communication with Bovada and assist in resolving this matter. I would like Bovada to either complete their investigation and restore my account access, & provide a clear explanation and a fair resolution to why my account is disabled.

Thank you for your time.

Resolved

$2,000