Bovada Casino - Same old verification song and dance - Complaint Resolved

Elizabeth08 Pennsylvania

On 8/17/24 I played at Bovada Casino. I made a btc depositof @$25. I didn't use any bonus. I played for a short time and won @ $30.

Upon requesting a cash out for $53.86, I became aware that Bovada now requires to send a verification text to the account phone number. I had not played at Bovada for some time and the phone number on my account was an old number and long forgotten.

They required I send an email with my driver's license and also a selfie holding my driver's license. As I am a long- time online casino player, I have been through this dreaded scenario many, many times, although I will say, never with Bovada.

I was pretty sure I would have to file a complaint to incentavise Bovada to verify my account and pay my cash out in a fair and timely manner. After reading through 18 pages of complaints against Bovada, here at AG, I am certain of it.

I provided the documents Bovada requested on 8/17. My account has not been updated so I am unable to request a withdraw.

I did appeal to their dispute resolution team without success.

I would be greatful for any assistance that Ask Gamblers could provide in this matter. Thank you for your consideration in this matter.

AskGamblers

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Bovada Casino

Hi there! We apologize for the delayed response. We received your request to update your account details, and on August 19, we sent an email requesting additional information to proceed. Unfortunately, we haven’t received this information yet, which has prevented us from completing the profile updates.

Please send the necessary details at your earliest convenience so we can finalize the update to your account.

Elizabeth08 Pennsylvania

AG, as you are aware, I have provided Bovada with my identification documents multiple times on 8/17 and on many days following 8/17. I have provided my identification documents once again today 8/30. I have sent copies to AG via email.
I urge my fellow players take note. A word to the wise is sufficient.
I would like to thank Ask Gamblers for your time and consideration in this matter.

Elizabeth08 Pennsylvania

Hello AG,

As of this morning 8/31 my account has been updated and I was able to make a btc withdraw for the total balance.

Bovada has had the requested documents from the day they requested them on 8/17. I don't understand why they were unable to verify them in a timely manner.

Their irresponsible handling of funds only breeds distrust from their players. They should realize, without players, you have no platform.

Thank you AG for continuing to provide services that help the gaming community stay honest, safe and functional.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bovada Casino - Same old verification song and dance

Complaint Info

Disputed casino

Reason

Amount

$ 53.86

Bovada Casino Complaints

Bovada Casino - Bovada Disabled Account with 37k

Bovada Casino - Account Temporarily Disabled and Lack of Communication

Bovada Casino - Withdrawal and verification issues going on since December 3rd

Bovada Casino - Disabled Account with Funds