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Bovada Casino - Random verification issues account disable for 10 days

RESOLVED

Complaint Info

Disputed casino

Bovada Casino
Posted on September 3, 2024

I’ve had an active account for 10+ years, been withdrawing and depositing with the same methods. Randomly got an email from the investigations team telling me that account is disable pending submission of verification documents, been 10 days now and haven’t received a response after submitted documents. Had a pending withdrawal, customer service live chat isn’t active or answering my requests.

AskGamblers
Posted on September 6, 2024

Dear @mikeaz411,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on September 6, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on September 11, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on September 12, 2024

Hello, we apologize for the delayed response. We wanted to inform you that the review of your account was successfully completed, and access to your account was fully restored at that time. If you have any additional questions, please don’t hesitate to reach out. Thank you for your patience!

AskGamblers
Posted on September 12, 2024

Dear @mikeaz411,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.