Bovada Casino - Misinformation and disabled account

Hi there! We understand your frustration and appreciate your patience as we conduct our review.

As per our Terms of Service, account reviews may be required to ensure compliance with our policies. Your account was temporarily disabled to facilitate this review. We acknowledge that you have submitted the requested verification documents, and we appreciate your cooperation.

Please be assured that we are working to resolve this matter as quickly as possible. Once the review is complete, we will update you on the status of your account.

Thank you for a reply. The problem I am having is that after 14 days of the review, I was transferred to a financial services supervisor who opened up the account and allowed me to withdraw the total amount of funds (as I was instructed to do so). Then it was cancelled again for the 2nd time. I was never given an explanation or an apology. I would very much appreciate to have my account back after this review, but at the very least I would expect to withdraw the funds that I was already told I can withdraw.

We understand your frustration regarding the situation with your account. Upon review, it appears that your account was reopened in error, and the review process is still ongoing.

We sincerely apologize for any confusion this may have caused. Please be assured that we are actively working on the review, and we will provide an update as soon as it is completed.

I appreciate the apology, thank you for that. It was very frustrating to have been told I can withdraw after waiting a very long time and then only to have it cancelled and back under review. I would also appreciate if we can take this into consideration and expedite the review.

We completely understand how frustrating that must have been, and we appreciate your patience. We’ve noted your concerns and will do our best to escalate your review for a faster resolution. While we can’t guarantee an immediate outcome, we assure you that our team is actively working on completing your review. Once an update is available, you will be contacted via email.

Thank you very much for noting my concerns and I do appreciate the escalation. I look forward to a smooth and quick resolution to what has been a very long and exhausting process. I will try to remain as patient as I can and I am really hoping this is done before the Super Bowl.

Thank you for your continued patience. We understand that waiting can be frustrating, and we truly appreciate your understanding. Your account review is still in progress, and our team is working diligently to complete it as soon as possible. We will update you as soon as we have more information.

Thank you for that update. Has there been any progress since my case was escalated as mentioned in the previous post due to the mistake on my account? This started on 1/11 and its now 2/10. I would really appreciate any extra escalation effort that you can provide.

My account has been re enabled and I have received an apology from Bovada about wrongfully closing my account. My account is now fully verified and I am able to use it. The last thing is that I wanted to make sure I can withdraw. As of now, my withdraw is still pending. I asked Customer Service is we can expedite this withdraw since there was a mistake on my account but the agent said I have to wait. I am just a little concerned because my 2 previous withdrawals were declined. I will consider this issue fully resolved once the withdrawal is approved. Thank you.

This issue has now been fully resolved (besides the fact that I've been limited to 1%). I appreciate Ask Gamblers and Bovada for making this work.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.