About 5 days ago, I won $5200 betting on sports. That night, I submitted a withdrawal request with the expectation that it would be complete and in my bitcoin wallet the next day.
12 hours later and I get an email saying my account has been temporarily disabled. WHAT!?!? Note that this is the largest sum I’ve attempted to withdraw, and now my account has been disabled!? I immediately got on live chat with a bovada agent and spoke with a supervisor, to which they were no help at all - just telling me they can’t provide any info and to wait 24-48 hours. They couldn’t even tell me WHY my account was disabled in the first place, which I still have no idea the reason.
Fast forward 2 days later, and I still have no update and haven’t heard a peep from bovada, account still disabled. I get on chat with another agent, to which they tell me literally the exact same thing - “wait 24-48 hours and that they could not provide any info.”
So basically it seems that this is just going to carry on with live agents continually telling me to wait 24-48 hours while they lock me out of over $5000 sitting in my disabled account. It’s absolutely ridiculous, and hard to wrap my head around. I have been a loyal customer to them for years. I absolutely DO NOT advise anyone to use Bovada.