What's new


What's new

Bovada Casino - Account disabled with no reason and silence form the casino

RESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 1300

Posted on October 8, 2024

Hello, I made an account on Bovada a few weeks ago. I was referred by a friend who had recently joined Bovada and had enjoyed their experience. I had a big win and when I went to cashout, my account was mysteriously disabled with no reason, just "your account has been disabled you will hear from us shortly". It's been over a week of attempting to contact someone to resolve my situation and haven't been able to reach anyone. I am complaining to receive closure as to why my account is under "investigation" and why my funds are being held. I have reviewed TOS and am certain I am not in violation of any TOS. I would like my funds released and a response about my account in a timely manner. This is unacceptable to be ghosted for this long of a time.

AskGamblers
Posted on October 8, 2024

Dear @bearbluedevil,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on October 10, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 12, 2024

Hi there! We understand your concerns regarding your current account status. An account review can be conducted at any time to ensure compliance with the Terms of Service. Your account review has since been completed and an update was shared via email. Thank you for your understanding and patience.

Posted on October 12, 2024

Thank you for reaching out to us. We understand how frustrating and disheartening this experience must be. An account review was conducted to ensure compliance with our Terms of Service. Once the review was completed, an email was sent—also available in your Account Messages—detailing a breach of our Terms and specifying which term was violated.

AskGamblers
Posted on October 12, 2024

Dear @bearbluedevil,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.