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Boomerang-bet Casino - Unpaid pay

RESOLVED

Complaint Info

Disputed casino

Boomerang-bet Casino

Amount

Kč 1500

Posted on September 23, 2024

I deposited CZK 500 from my credit card account into the game. The deposit was initially declined, but in 2 days the amount was debited from my account. When I wanted to withdraw my winnings, it reported an error saying that it was not possible to withdraw money. They didn't answer me in the casino's chat, they just wanted me to deposit more money. The problem will be in the deposit transaction, it's not standard. The payment went from the card, but the deposit into the player's account was made manually....? In my opinion, the casino is not proceeding correctly.

I require to return the deposit including the winnings, a total of 1500 CZK.

Casino is: https:­//w­ww.a­sk­gam­ble­rs.c­om­/on­lin­e-c­asi­nos­/re­vie­ws/­boo­mer­ang­bet­-casino

AskGamblers
Posted on September 25, 2024

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on September 26, 2024

Dear all,

We would like to inform you that a manual withdrawal was made on our side and customers balance was completed and paid out.

Best Regards
BoomerangBet Team

AskGamblers
Posted on September 26, 2024

Dear @zuzanahlavova,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.