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Zula Casino - Not paying out for placing in tournament

RESOLVED

Complaint Info

Disputed casino

Zula Casino

Amount

$ 200

1 year ago

I place 4th in one of their tournament on August 4th and was told I would receive 200 sc in 72 hours. Its been 4 days and they are not paying out the winning. I have submitted a ticket with them and keep getting the same response that they are looking into it for the past 2 days. I don't believe it would take this long for something so simple since I provided a screen shot of everything. I believe they are running a scam where bots are taking all the prize and I unexpectedly place in the tournament. Since they did not expect a live person to win and were never going to give out any prize, they are trying to delay paying me my prize.

AskGamblers
1 year ago

Dear @kongdvang80,

The AskGamblers Complaint Team kindly asks you to clarify the total amount and currency of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1 year ago

The amount is 200sc or $200.00 US dollars. I also attached transaction history showing that they have not credit me.

1 year ago

This has been resolved. Thank you.

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.