Complaint #1 Punt.com Casino

PuntCasino - Sign up bonus was not given

By Katie81j

1 year ago

They said that they are not affiliated with this website they will not honor what you have listed as the sign-up bonus. I posted a picture of the chat that I had with them about it. I posted screenshots of the sign-up bonus in the chat thread with their almost non-existent covered customer service. They said that they will not order it. Nothing they can do. I can delete my account if I’m not happy so that’s what I’m gonna do.

Disputed Casino Punt.com Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

1 year ago

Dear Punt.com Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Punt.com Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $528

Avg. Complaint Duration 5 days

Avg. Response Time 5 days

Punt.com Casino Complaints

See all complaints for this casino

Over a month waiting for redemptions

My issue with Punt.com is that I deposited $20 total and won $156 on April 26th, 2025, which is my first redemption, and won $900 on May 3rd, 2025, this being the second redemption. I’ve reached out to support, where I’m still waiting on a reply a week later. Both of these redemptions were obtained through my own deposited money, no bonuses or offers.

This is my first big win. I was so excited to be able to redeem more than $100 for once, but now I’m starting to think I’m not going to see this money. Any help would be nice, and I have screenshot proof of dates, wins, emails to and from support, redemption timeframes and status, and deposits to obtain winnings from games.

Unresolved

$1,056