Refusing to credit bonus as promised

Dear player

The first deposit bonus has been credited to your Casino Rewards account. Once you have 1000 points you will be able to redeem the bonus.

Cheers

Renee,

I can't attach the mail I got with the triple welcome bonus, so I will forward it by mail in a minute. You can see the headline: Triple welcome bonus.
I think it is misleading when 'triple' means 3 bonuses of 25%,50% and 100% with each deposit.
Especially when some (trustworthy) Microgaming casino's offer a 100% and sometimes a 200% welcome bonus.

You mailed me the chat history with Nora. But you don't mention that I asked to confirm that my deposit would be tripled, which she did confirm. You mention the bonus of 25/50/100, but even the 25% I did not get at my deposit.

Regards,
Ton

After looking through the chat transcript I can see that Nora did not mention anything about a triple bonus. She mentioned a triple deposit bonus and explained how it works. Partial transcript is below.

Nora: Challenge Casino offers a fantastic triple bonus offering up to 1000 EUR!
Nora: It works like this:
Nora: . 1st deposit - 25% match bonus - Up to 800 EUR free!
Nora: . 2nd deposit - 50% match bonus - Up to 150 EUR free!!
Nora: . 3rd deposit - 100% match bonus - Up to 50 EUR free!!!
Nora: Your bonus will be deposited directly into your Casino account within about 20 minutes of making each of the respective deposits - and it's offered on all deposit methods available at Casino Rewards.

Hi player

Challenge Casino does not have an offer like this.
Could you please forward the email to me directly so I can look into it.
Renee@­Rew­ard­sAf­fil­iat­es.com

Thanks.