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Miami Club Casino - Bonus not given and the reason is not underatanable

RESOLVED
Complaint Info
Disputed casino Miami Club Casino
Reason Bonus not given
Amount $ 10
Vasorman South Africa Message
Posted on August 8, 2015

Hi , thank you for the welcome , whilst I am happy to be accepted I am disturbed at the live support I have been receiving ...... firstly I am a long time member at askgamblers.com and every now and then I look for a new casino ...... I usually look for a casino that offers a small no deposit so I can get a feel for the place and to try out some `hopefully` new games , your casino came into the picture with a $10 no deposit from askgamblers.com .... ASKGAMBLERS10 ... this is the code ..... and it is advertised as I write this ... on your website as well .... now when I have tried to redeem it ... I get this message .....`the bonus has reached its maximum redemption and is no longer available ` ...... I am new here and have never redeemed anything ....... and dare I say it ......it almost feels like a `con` ..... I have for the second night in a row been given a ridiculous runaround by live support .... the latest being I must uninstall and reinstall the downloaded software ...... can someone please get a proper and direct answer to me please ...thank you henry


this is a copy of the email I sent to them

Posted on August 6, 2015

Hi Henry

Thanks for your message, I will investigate this issue and come back to you

Mr Miami

Posted on August 6, 2015

Hi Henry

The bonus has been added, best of luck!

Mr Miami

Vasorman South Africa
Posted on August 7, 2015

The issue has been promptly and efficiently resolved ...... many thanks

AskGamblers
Posted on August 8, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Miami Club Casino Complaints

  • 14 of 16 resolved
  • 1 day avg response
  • 1 month avg complaint life
  • 701 USD avg amount

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