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Dafabet Casino - Bonus Not Given

RESOLVED
afiyx Malaysia
posted on June 20, 2018.

First of all I would like to make a report on the promotion of a newly launched common wallet a few days ago. I have made a new deposit on 16 June based on the history I have provided. Minumum for first deposit common wallet entitles a bonus is RM220 and must reach the required bet. I have deposited more than RM220 is Rm400 from what is required by the conditions and reach the required bet. The bonus should be calculated and accepted on the next day as in terms and conditions. But I did not receive a bonus with my first deposit ground was on 14 march 2018 of RM40 which was a question mark why my first deposit count was calculated from 14 march 2018 while the new common wallet was launched a few days ago. If the common wallet is an old wallet then it should be stated in terms and conditions. And why there must be two first deposit promotions while still following a long promotion. As if I had imagined a common wallet was a promo that was launched there was nothing to do with the other and was not published in the proper terms. I also told CS the next day but he asked me to wait up to more than 24 hours to count, but not any bonuses I received.

The second is about midfield level 'dafagoal plan game' bonus, I have reached the level of 1st casino level. At the 4th stage of the arcade I played on 16th I had received a bonus of 17 june of RM50, On 17 June I played "voidbridge games" and reached level 3 to qualify for the bonus. But when examined on the 18th of June I did not receive any bonus as it would in terms of terms I would receive after attaining the required mininum betting. I include proof that I have played 17 june on you. The party can check the history of betting on my total betting more than what is required under the terms. I have received a badge but did not receive a credit bonus. After complaining to CS, when I tried to check him what page promotion I received was page declined for respond, I provided screenshot proof. I deposit for bonuses, I have not won any win, but now my bonus seems to be confusing when I just follow the terms and conditions.

Another thing about a notification that can not be kept after being received or seen, is a problem when checking for anything that was previously received, When attaching evidence there is always a weakness when it can not check back, it always takes advantage of it. It is up to the askgamblers to judge for themselves, I want to show you a lot of disagreements about the bonuses that are freed but do not have much access due to the lack of transparency.

afiyx Malaysia
posted on June 22, 2018.

While talking with CS, seems like to many staff and to many department working on this casino, The CS always like do not know nothing, they are making costumer keep on waiting and asking question repeatly and sometimes they are pass to another CS but nothing can be resolve. The complain has been review and published but no respond and resolve immietiedly from them, What kind of bully it's ? Do you know sometimes u doing wrong but pretend nothing happen...

afiyx Malaysia
posted on June 22, 2018.

the problem has been resolve by casino. thank you

AskGamblers
posted on June 22, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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