Mark all as read

Settings

Notifications
Casino Complaints

Bonus Not Given


user_avatar badge
By mr m.
8 years ago
Message on forum
First of all I would like to make a report on the promotion of a newly launched common wallet a few days ago. I have made a new deposit on 16 June based on the history I have provided. Minumum for first deposit common wallet entitles a bonus is RM220 and must reach the required bet. I have deposited more than RM220 is Rm400 from what is required by the conditions and reach the required bet. The bonus should be calculated and accepted on the next day as in terms and conditions. But I did not receive a bonus with my first deposit ground was on 14 march 2018 of RM40 which was a question mark why my first deposit count was calculated from 14 march 2018 while the new common wallet was launched a few days ago. If the common wallet is an old wallet then it should be stated in terms and conditions. And why there must be two first deposit promotions while still following a long promotion. As if I had imagined a common wallet was a promo that was launched there was nothing to do with the other and was not published in the proper terms. I also told CS the next day but he asked me to wait up to more than 24 hours to count, but not any bonuses I received.

The second is about midfield level 'dafagoal plan game' bonus, I have reached the level of 1st casino level. At the 4th stage of the arcade I played on 16th I had received a bonus of 17 june of RM50, On 17 June I played "voidbridge games" and reached level 3 to qualify for the bonus. But when examined on the 18th of June I did not receive any bonus as it would in terms of terms I would receive after attaining the required mininum betting. I include proof that I have played 17 june on you. The party can check the history of betting on my total betting more than what is required under the terms. I have received a badge but did not receive a credit bonus. After complaining to CS, when I tried to check him what page promotion I received was page declined for respond, I provided screenshot proof. I deposit for bonuses, I have not won any win, but now my bonus seems to be confusing when I just follow the terms and conditions.

Another thing about a notification that can not be kept after being received or seen, is a problem when checking for anything that was previously received, When attaching evidence there is always a weakness when it can not check back, it always takes advantage of it. It is up to the askgamblers to judge for themselves, I want to show you a lot of disagreements about the bonuses that are freed but do not have much access due to the lack of transparency.
Screen Shot 2018-06-19 at 11.11.50 AM.png Screen Shot 2018-06-19 at 11.12.27 AM.png Screen Shot 2018-06-19 at 12.29.04 PM.png Screen Shot 2018-06-19 at 11.12.22 AM.png
Disputed Casino Dafabet Casino

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
the problem has been resolve by casino. thank you
User name loyalty-level-2
While talking with CS, seems like to many staff and to many department working on this casino, The CS always like do not know nothing, they are making costumer keep on waiting and asking question repeatly and sometimes they are pass to another CS but nothing can be resolve. The complain has been review and published but no respond and resolve immietiedly from them, What kind of bully it's ? Do you know sometimes u doing wrong but pretend nothing happen...

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000