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BonanzaGame Casino - Delaying payment since April 2018

UNRESOLVED
Complaint Info
Disputed casino BonanzaGame Casino
Reason Delayed payment
Amount € 2300
Posted on November 8, 2018

In late April this year i won a nice amount of 3513 euro on Bonanzagame casino. After verifying my documents they paid my first withdrawal of 500 and after that they would not authorize any other withdrawals. The withdrawal amount stayed in the cashier with "pending" status for months. After many emails that i have sent to their Finance team they expressed their apologies saying that my withdrawal will be processed ASAP, but instead of paying my entire amount wich was not more than 500 i received only 200(this happened 3 times)... and on my last withdrawal i received only 100. Since April this year i successfully withdrawn 1200(5­00+­200­+20­0+2­00+100) . On 22 october i requested another amount to be withdrawn, contacted the Finance team on email , getting the confirmation that i will be processed in the same day and nothing ....Nothing since then. Im tired of begging them to pay my winnings. Instead of receiving my winnings, I receive almost every day,new bonus offers from them. My left balance that i hope to recover is 2300 euros. This is not a trustworthy place to play . Beware of Bonanzagame casino.

Posted on November 9, 2018

Ohh , im sorry, complaint was resolved. It will never happen :D

Posted on November 9, 2018

Please ignore my previous message, it was ment to be sent as private message to AskGamblers staff regarding some other complaint that i submitted in the past. Thank you .

AskGamblers
Posted on November 13, 2018

This complaint has been reopened as per BonanzaGame Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 14, 2018

Dear, UZELL55!
We ask you to check your mail.

AskGamblers
Posted on November 17, 2018

Dear @uzell55,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

uzell55 Ireland
Posted on November 20, 2018

Update: I requested 500 euro withdrawal and received 100....They said that my withdrawal will pe paid in "parts"... From my point of view , the issue is not resolved. I hope 2 withdraw my balance in the next 2 years...

AskGamblers
Posted on November 24, 2018

Dear BonanzaGame Casino,

Please let us know if there's some update regarding this case.

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