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BonanzaGame Casino - Declined two payment without any further justification

UNRESOLVED
Complaint Info
Disputed casino BonanzaGame Casino
Reason Declined payment
Amount € 2100
Posted on July 31, 2018

hi! At 4 of aprill i have won 500e with bonanza casino so i made withdraw and was thinking that everything is ok. Also i sent all documents they ask me for and email with question later on as i couldnt find my withdraw on my account neither in casino system(probubly it was confiscated as well)i didnt get an answer but waiting for answer i was keeping deposits and then again i have won 1600e at 28jun .So again i sent all documents and happily waiting for withdraw. But few days later my account was blocked without any information for me. I sent email for them and asked what reason im blocked? As a reason of confiscation my winnings they give me reason like if the player has a more than one account or did not pass veryfication within 7 dayes after withdraw request.So i dont know which exactly reason is in their mind... Also i have sent email to owner of bonanzagame casino but no answer....

Posted on August 3, 2018

Hello! In the case, all the evidence was sent to the AskGamblers team.

Posted on August 4, 2018

Hi! I didnt get any more information regards my case from bonanza casino

AskGamblers
Posted on August 6, 2018

AskGamblers Complaints Team requested additional evidence and information from the BonanzaGame Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

AskGamblers
Posted on August 10, 2018

Unfortunately, BonanzaGame Casino didn't provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

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