Complaint #16
BonanzaGame Casino
Blocked my account and won't pay my winnings due to unproven accusations
8 years ago
Dear AskGamblers!
After a big win, the Bonanza Game Casino has blocked my account, so as not to pay the winnings and fraudulently grab my money. The Bonanza blocked the account without any explanation, they say that the security service made a decision, but they do not provide any evidence of guilt. I won in this casino not small amount of money, almost 14 thousands (screenshot 1). After that, my account was blocked. Then the Casino started to ignore me or simply answer with standard phrases.
After the filing the complaints on different forums, whole next week they were checking an information and even then they just provided some shaded picture (screenshot 2) and said that this is the proof. It's just some kind of unintelligibility screenshot, where all the information was painted in red. It can be a screenshot from some cheapest program that considers two formulas and by default after "логин 2" writes 100 or more percent.
I was wrongfully accused of using account, the login of which they did not want to show. If they state that it is my account, why are they undisclosing the login?
In my opinion if the Bonanza was so sure that I brake their rules they would provide evidence at once, and not a week after the complaint was filed.
But they blocked an account immediately after the win, and this red picture was given 10 days later after the blocking.
But the most important thing is that my computer at this time (the 2nd and 3rd of March), when the casino found coincidence in hardware computer parameters, was turned off and did not work at all (screenshot 3).
After I sent the screenshot, as a proof that the computer was turned off, they did not respond to me and began to ignore my questions even more ..
A representative person from the casino answers very rarely and only to secondary questions, which are not so important to me and can’t clarify the situation.
Any self-respecting casino, if it really has evidence, will provide the player with proofs before the player will signs everything on the forums so as not to spoil it reputation. But there is no evidence and the casino just wants to take my money fraudulently.
I ask the AskGamblers to help me to prove my right and get my money back.
After a big win, the Bonanza Game Casino has blocked my account, so as not to pay the winnings and fraudulently grab my money. The Bonanza blocked the account without any explanation, they say that the security service made a decision, but they do not provide any evidence of guilt. I won in this casino not small amount of money, almost 14 thousands (screenshot 1). After that, my account was blocked. Then the Casino started to ignore me or simply answer with standard phrases.
After the filing the complaints on different forums, whole next week they were checking an information and even then they just provided some shaded picture (screenshot 2) and said that this is the proof. It's just some kind of unintelligibility screenshot, where all the information was painted in red. It can be a screenshot from some cheapest program that considers two formulas and by default after "логин 2" writes 100 or more percent.
I was wrongfully accused of using account, the login of which they did not want to show. If they state that it is my account, why are they undisclosing the login?
In my opinion if the Bonanza was so sure that I brake their rules they would provide evidence at once, and not a week after the complaint was filed.
But they blocked an account immediately after the win, and this red picture was given 10 days later after the blocking.
But the most important thing is that my computer at this time (the 2nd and 3rd of March), when the casino found coincidence in hardware computer parameters, was turned off and did not work at all (screenshot 3).
After I sent the screenshot, as a proof that the computer was turned off, they did not respond to me and began to ignore my questions even more ..
A representative person from the casino answers very rarely and only to secondary questions, which are not so important to me and can’t clarify the situation.
Any self-respecting casino, if it really has evidence, will provide the player with proofs before the player will signs everything on the forums so as not to spoil it reputation. But there is no evidence and the casino just wants to take my money fraudulently.
I ask the AskGamblers to help me to prove my right and get my money back.
Screenshot
