Complaint #4 Black Lotus Casino

Black Lotus Casino refused to send my winning 100 euro.

By salam

11 years ago

Message on forum

Thank you for let me file a complaint.Few days ago I played some free spins into Black Lotus Casino which I had claimed as welcome bonus.I won only 1.60 euro from those 10 lines free spins as playable credits.Lady luck had make me fortunate that day and finally I won 100 euro as withdrawable.I went to to live chat to asking to know which documents should I send in order to verify my account.She asked me to provide a photo id and a utility bill to them by email.So,I had sent those documents and then also requested a withdraw of 100 euro into my Skrill account.Next day I had received a email from them that they had verified my account and also had offered me deposit bonus with codes.So,I logged into casino cashier and tried to deposit 50 euro from my Neteller account which was really unable to deposit from my casino's cashier.Then,Instantly I asked support member to fixed up my deposit method coz I want to claim deposit bonus.There after support team member advised me that may be Neteller method is restricted from my country (lol). But I tried to explain her that I regularly depositing from Neteller method without any trouble experience.In the mean time I was aware that they locked my account because I can't access anything into Black Lotus Casino.Immediately I asked her what caused my account locked suddenly during our chatting?She informed me They won't allow me to play with them Because it was their own decision.I told them I was verified successfully today by them,so what happened now?They did not answer the right way.I have posted some documents as evidences where I was right from every side of terms and conditions.So,why they won't send my winning though they had promised earlier?Help me please if possible.

Disputed Casino Black Lotus Casino

Reason Declined payment

Amount €100

Discussion

salam

• Bangladesh

11 years ago

I have lost my hope to receive my winning because their promises did not reflect in reality! They had sent me a form to fill up which I already filled all parts and sent to them (Steven Williams). Though I realize that I won't receive ever my winnings according to their promises. because of their very peculiar excuses. Like,according to support members Neteller is restricted to my country (Mostly I use my neteller account for deposits and withdrawals into casinos),so they can't transfer to my neteller account. Their another excuse is "YAHOO" blocks their all email or transactions,etc.But I regularly receiving payments from other casinos without any string.So,all these stories make me feel I won't receive anything from Black Lotus Casino.This is my last request to BLC if they can transfer my winning into my email linked with neteller abdussm1975@yahoo.com.Thank you.

Regards,

Abdus Salam

AskGamblers

• Support Team

11 years ago

Any news?

Black Lotus Casino

• Representative

11 years ago

Hi Salam

Hope all is well and having a good day.

Firstly let me thank you for sending through your docs to verify all information. I completely understand your frustration regarding the issue at hand, however I would like to just mention that our call centre has these procedures in place to avoid any fraudulent activity. But I can assure you that everything checks out on your account and we have not mis-informed you in any way nor have we provided you with false information.

One thing you have to realize is that you are playing from a restricted country which means you should have not been allowed to deposit which is now making it rather difficult but not impossible to process your funds. You have to understand that this will be our first withdrawal made to any player in Bangladesh.

On the last correspondence I realize that we did indeed inform you that it was processed and I can assure you that it was sent off to our processor, however they required additional information in order for them to send the funds to you.

I have requested a tracking number from our finance department and once I receive it, I will send it through to you so you can use this as confirmation that it was sent and track it for delivery as well.
Hope this now provides a more clear understanding as to why its taking so long and assured that there was no false information provided.

Thank you

Faizel Abdool
Affiliate Manager

salam

• Bangladesh

11 years ago

Updates:

Black Lotus casino representative promised me to get paid numerous times but it has been proven to me that everything were false. Yes! They lied to me and kept me waiting to receive my fair winnings. :)

How? Couple of days ago the the casino representative "Steven Williams" had asked me to send my details (name,address,passport number,dob etc) into heir email. But did they forget that I was verified player of them either document and phone verification? I gave them everything they asked several times but may be they lost everything or somewhat.

The most important thing was I could not make request my cashin into Neteller,Skrill,Credit Card! They said they tried to transfer my winnings into my each method but declined by my all methods I used to withdraw request! Really? I think They lied every time they promised me. Even, they said that a check was sent via DHL to my home address. Really?? Then why I did not receive the check yet? Why you guys asked my details information again and again? If you do not intend to send my little winning then its ok,no problem for me at all. But my question is why you guys hassled me over and over and wasted our valuable times? As we players know very well that you guys run casino for earn Millions from world wide. If someone luckily win something then you guys block their account or find out a clue from tricky Terms & Conditions not to pay winnings to players. We general people are the always victim by NWO! Thank you for let me play into your casino and keep my winning for your savings. Dear AskGamblers, thank you much to let me drag out casino's traps to the whole world. All players should think twice before play into Black Lotus Casino.

Regards,

Abdus Salam

Black Lotus Casino Complaint Stats

Resolved 5 / 13

Avg. Amount $976

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Black Lotus Casino Complaints

See all complaints for this casino

Patiently waiting for this withdrawal to see light in my account

The casino experience was positive at first. I had no issues making deposits, claiming certain bonuses, paying fees, and using the free spins offered. I initially deposited by credit card, then later through Bitcoin. However, once I started the withdrawal process, additional terms and “fine print” began being mentioned, even though I could not clearly locate those terms myself.

I submitted my withdrawal request and completed all required verification steps well in advance. Since then, I have repeatedly followed up through Live Chat and email support, but I keep receiving the same general responses without any real progress. I first contacted support at the beginning of the week, followed up again at the end of the week, and also reached out to Live Chat several times in between.

I have been waiting for my withdrawal since April 28, 2026. I was told the payment was pushed to “flush status,” but it has remained there for more than two weeks. Each response I receive says the payment will take another 3–5 business days to process, but I have already been told this approximately five times.

At this point, I am only trying to receive my $600 withdrawal, and the repeated delays and unclear communication have been very frustrating. I am requesting that this matter be reviewed and that my withdrawal be processed immediately.

Resolved

$600

I have three pending payments that have not been paid out

Is like to file a complaint against Black Lotus Casino. I have three pending payments that have not been payed out. The oldest dated 4/8/2026. I have tried multiple times to get a set date on when my winnings would be deposited but I am not given one. All the agents that I've contacted online as well as the emails I've received say the same thing. " Congratulations on my win and that the withdrawal is in flushed status and is being reviewed by the finance department n will soon be deposited. I have tried by all means to see if I can get a deposit date but no date is given .

I have the screen the screenshots where I've contacted live agents as well as the emails sent from the casino team all apologizing for the delay and that not to worry the deposit will go through once finalized. I just need to know where I can upload the screenshot. Thank you very much. Please reach out with what else I can do or send so I can have the casino release my winnings. Thank you

Resolved

$530

60 Days of excuses

I am formally warning all players to stay away from Black Lotus Casino. I have a pending withdrawal from March 17th—nearly two months ago—and the only response I receive from support is System Error or bank error each time I ask for a withdrawal again. I have asked about the alternative payout again and an excuse about the finance department handling.

Let’s be clear: A "system error" does not last for eight weeks. This is a deliberate withholding of funds from a clean cash deposit. I have no active bonuses, I have cleared all KYC verification, and my account is fully eligible for payout.

By claiming a "system error" for 60 days, Black Lotus is essentially admitting their platform is either insolvent or fundamentally broken. Either way, they are currently in possession of my money and are refusing to return it.

Resolved

$1,001

Wont pay winnings

I won and requested a withdrawal on April 22. On the 24th I checked the status and it said “flushed.” I inquired and was told that meant approved and would pay soon. A couple days later I inquired again and was told to wait three business days, but they would contact finance and escalate issue. Couple days later I was told it would pay soon. The next time I asked I was told that it had only been a couple of business days and it would pay after three and he told me my other inquiries were never escalated because there was no need. I waited a couple days and again was told it would be escalated. It has now been 10 days, I inquired again and was told they don’t know why it hasn’t paid, but they will escalate. I responded it had supposedly been escalated four times already with no word. A supervisor can only and promised she would inquire and let me know. I waited all day and never heard from them again. They said I can’t do anything or talk to finance myself. I’ve been lied to several times and told various lies as to why they haven’t paid me. Their policy is three business days, it’s been at least six or seven and no indication that any payment will be paid to me.

Resolved

I would like to have my withdrawal as quickly as possible

Starting on 5/18 to make a withdrawal it was reversed 5 times before being accepted by casino only due to I had to open an account with one of their listed banks even though my bank did accept international transfers. It was processed on 6/9 and approved on 6/12 for $1000 casino claims for it to be 7-10 business days which would have been 6/27.

The account I had opened was closed by the bank but bank stated transfer would return back to casino. If it takes 7-10 business days it should be in my casino account by 7/11.

I've asked the casino for the MT103 to trace the transfer to show i never received it they haven't been able to produce it.

I believe that is how the scam is done they make you open an account with their approved banks and then bank closes it and the casino keeps your money. I would like to have my withdrawal and as quickly as possible.

Unresolved

$1,000

Black Lotus Fraud

I hit a jackpot for $10k on a loyalty reward bonus game. The games while pending tell the bonus amount, playthrough and maximum cash out on the bonuses page. 2 minutes after I hit I get a random email saying max cashouts on every bonus they have is 150. I had checked just before playing and have had dozens of bonuses just like this one. They wouldn't even acknowledge having a section that displays the max cashout on pending bonus but I have a screenshot of it. They just went into repetitive nonsense when confronted. They owe me about 5500 dollars. They did this before when I hit 20k on a machine and changed the amount I could cash out from 10k to 3500 a week. That time I didn't have the screenshot. It can't be both 150 and unlimited. Period

Unresolved

$5,500

Still not processing my $800 withdrawal

I cashed out 800 on 6/16/21 and still have not got anything they won't talk to me every time I speak to them on chat they disconnect the call see screenshot I have made multiple attempts to resolve this issue and nobody can tell me why it has not been approved. I sent screenshot of the email after I cashed out and one of my many attempts to contact support thru chat and email. Please help I was told 3 to 4 business days at max. It far past that. I have tried everything to get them to tell me why I have not gotten my winnings. Thank you.

Unresolved

$800

Dragging their feet on my $1,500 withdrawal request

On April 08th of this year, (last week), I was in Florida meeting my in-laws for the first time and i searched for real money online casinos and found the black lotus casino. I deposited 90 dollars worth of bitcoin and i HIT 1800 on the stampede game. I did not claim any bonus so the 1800 was won strictly on my 90 dollar deposit. I immediately withdrew 1500 in bitcoin to my personal wallet. I got what I can only assume was an automated congratulatory email response from the black lotus casino requesting my KYC details. They wanted my id my proof of address and a pic of my debit card which i thought was weird seeing as it was strictly a bitcoin transaction no debit card was used.

So i explained my situation about living in Texas but physically being in Pensacola Florida. I sent the front and back of my Texas ID I sent in a pic of my debit card to my bbva bank account that is also registered to the same address as my id, and i sent in a pic of my boarding pass and flight itenerary. I was so excited having heard from them so soon i figured the payout would be quick. Until i went the first 48 hours without so much as an acknowledgement that they received my KYC.

I could not get them to answer me on the live chat option or any of my emails.... I even tried calling at least a half dozen times and got nothing but an answering machine. I had the money back up to 1200 a few times over the next 3 days and would have cashed it out had the black lotus casino responded to me at all.

So over the next couple days i searched for another casino and found the lucky creek casino which i did not know at the time but is a sister casino to the black lotus. So i was able to get their live chat team to answer and i told them my situation and after 3 hours of 3 or 4 different chat agents and a day and half of pursuing it i finally got them to have the black lotus casino call me. They verified my account and told me the payment would be processed with in 48 hours.

it has been the 48 hours and my withdrawal is listed as complete but i have not received a dime of my winnings and now neither casino will answer me. Please help me.

Unresolved

$1,500

Refused to honor withdrawal due to unjustified accusations

They refused to honor my withdrawal of $400 saying I did a violation saying I have two accounts but what's so funny is that they trying say that the second one is in a guy's name which doesn't make sense cause I'm clearly not a guy and how would I cash out if I won have to show proof of identity!! They just don't want to pay cause didn't come up with this stuff until I verified everything and was time to pay I even asked them to show me proof of this guy and refused

Unresolved

$400

Withdrawal not received

i still didn't received my withdrawal.. fisrt my verification for withdrawing wasn't completed, nothing bad i send them the documents they asked and an opertor in chat said the problem was fixed my pending time of 72hours was passed and i would receive my winnings in the next 96 hours.. now we're about 2 weeks further and the livechat won't answer me anymore, there was a message i'd have to send a mail i did send them 2 mails and never received an answer...

Unresolved

€150