Recently i made a deposit of $900 using my visa card in black lotus casino without any bonus. I made a $500 profit and request my cheque for $1400. I submitted by documents and did not hear anything from them even after one week from my withdrawal request.
When i called their customer service they said that i have dispute with one of their sister casinos. (Yes i did dispute with one of their casinos earlier for $100 due confusion with merchant name in my credit card statement) Later i tried to resolve that but they did not take $100 back and closed my account.
My concern is they should have not allowed to make me to deposit my money in their casino if they had some problem with me. They took my deposits and told below points.
I am not eligible to take a single dollar profit from what i earned fair and square (I had a long discussion with them about their terms and decided to leave my profits) and close my account with them.
They said my original deposits will be credited back to my card in 3 to 5 business days. Its almost ten business days and is still do not see a penny credited to my account. Who can help me to get my original deposits back. Every time i call them they repeat same thing that it will be refunded.
Disputed casino | Black Lotus Casino | |
Reason | Refund declined | |
Amount | $ 900 |
Black Lotus Casino Complaints
- 1 of 5 resolved
- 2 days avg response
- 1 week avg complaint life
- 351 USD avg amount
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Unresolved
Black Lotus Casino - Refused to honor withdrawal due to unjustified accusations
$400
Unresolved
Black Lotus Casino - Refused to honor withdrawal due to unjustified accusations
They refused to honor my withdrawal of $400 saying I did a violation saying I have two accounts but what's so funny is that they trying say that the ...
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Unresolved
Black Lotus Casino - Withdrawal not received
€150
Unresolved
Black Lotus Casino - Withdrawal not received
i still didn't received my withdrawal.. fisrt my verification for withdrawing wasn't completed, nothing bad i send them the documents they asked and ...
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Resolved
Black Lotus Casino - Cheque reversal, ridiculous delay
$170
Resolved
Black Lotus Casino - Cheque reversal, ridiculous delay
I've won in bigdollar casino($100) and black lotus casino($170). Blacklotus operator offered to kindly send the 2 cheques together in one courier. The ...
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Unresolved
Black Lotus Casino refused to send my winning 100 euro.
€100
Unresolved
Black Lotus Casino refused to send my winning 100 euro.
Thank you for let me file a complaint.Few days ago I played some free spins into Black Lotus Casino which I had claimed as welcome bonus.I won only 1. ...
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