Bitstarz.com refuses to pay me my winnings of 1.155 btc stating that any winnings from the loyalty bonus that is given out every Friday is capped at 25 mBTC since it is not tied directly to a deposit, even though the loyalty bonus is based on the amount deposited throughout the week or from the previous cashout. They basically stole my 1.155 btc and replaced it with 0.1 btc stating that it was more than the maximum withdrawal amount that is associated with "free" bonuses because I was a "loyal" player and that if I was unsatisfied with this result then I have the option to opt out of the bonuses and play with my own money.
Even when attempting to withdraw the 0.1 btc I got an email saying:-
"As the maximum withdrawal amount from Friday loyalty bonus is 0.025 BTC, we cancelled your withdrawal and removed the excess money from your account. You can now make a new withdrawal. Good luck!"
I've read through their ToS several times prior to them taking my winnings, however, there is nothing that directly links the loyalty bonus to the ToS "free" bonus rules. I even have an email from one of their VIP Managers that explicitly states that their Friday loyalty bonus is a 15% cashback bonus given out every Friday, and since it's 15% of all my deposits for the week it is clearly not a free bonus. Bitstarz even admits that cashback bonuses are not held to the same terms as a free deposit bonus in a previous complaint by user J K here on AskGambler.
And in this thread for a previous mistake that was exactly the same for 4.4 btc :- https://www.askgamblers.com/casino-complaints/bitstarz-com-stole-my-winnings
(Earlier this month)
This was paid out in the end by Bitstarz Management and acknowledged was a mistake.
Any reasonable person would assume that the loyalty bonus isn't a free deposit bonus (as you need to deposit to earn it) and clearly Bitstarz is just using that section of their ToS to scam players out of legit winnings.
Based on the fact that the VIP Manager explicitly stated that the Loyalty Bonus I receive every Friday is a 15% cashback bonus instead of a free deposit bonus that they are currently claiming should be enough justification to show that they are trying to scam me of my legitimate winnings by selectively applying their ToS terms to a bonus that they have previously stated should not be subjected to those terms. I would like Bitstarz to actually pay me my legit winnings of 1.155 btc since I've met their wagering requirements and have not violated their bonus ToS.