Almost my entire time spent on BitStarz was in a single slot game, Wild Heist. I sent a gif and images documenting that the bonus game for Wild Heist was not properly functioning and miscalculating the wilds by not counting them as wild - which in a free spins bonus about "Sticky Wilds" ruins the whole purpose of the bonus game.
I have a gif of an entire bonus playthrough that I cannot attach due to file size limitations, and a couple stills from the gif which I have attached.
After they escalated my ticket and replied back with the issue confirmed they refunded my account with a tiny amount of BTC for "the conflicted game round". This has a few issues.
#1. I never used BTC on their site and I was never actually credited any BTC from them
#2. It wasn't a "single conflicted game round". It was dozens of conflicted game rounds.
When I contacted support for some explanation on this they said they were too busy to talk to me because there were other people waiting to chat with support. This is very insulting. I was stolen from due to faulty programming and they refuse to compensate me or even talk with me in chat.
I have attached the support ticket history with my original claim, the escalation, and their confirmation the game was not working properly.