BGO casino - Account suspended!

posted on September 8, 2013.

I joined bgo 2-3 weeks ago and made a deposit to which i won a large ammount of ££ 5 figures. I then tried to maje a withdrawal which i sent across the verification information as required.

My account was then verefied, so my withdrawal could be processed.

Then the asked my to send a copy of my card which i informed them was a joknt accojnt for me and mu partner .

Since this they have suspended my account telling me nothing other than they are investigating it as there was a previous account in my partners name.

My partner has never had a account with bgo however they have given me no explaination except they are investigating and have been for 2 weeks.

I have sent numerous emails and keep getting the same response that they are investigating and will get back to me, yet nothing.

I want to know what else can i do to get the money i put into the casino abd tue money i have won.

Thanks for any help

posted on July 3, 2014.

Hi Isabella

The account was suspended last year due to the payment method used not being in your name.

We are still open to discuss this matter with you should you want to play with bgo and you are welcome to email us at [email protected]


Customer Services Manager

BGO Casino complaints

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