BetOnline Casino - Commited Unauthorized Charges, Refusing to Refund Me

turlesplayer United States
posted on July 23, 2016.

On March 11, I signed up to BetOnline to play a few games for fun, particularly roulette. I made a deposit to play for cash, and my Bank immediately called me as they believed the charge to be fraudulent. I told them I authorized the transaction. The charge was $210.84. Since I authorized this vendor, I did not have any further calls from my bank. This is where things went wrong. A few weeks later, I checked my bank statement, and found that BetOnline was making charges without my consent! They would make charges ranging from $4 to over $100 on a daily basis! I contacted the customer support and they said they were fees. I only made one transaction to the site, yet, when I totaled the charges on my account it was a little over $1778. I sent them my Bank Statement and they insisted these were fees. After talking to several representatives, they assured me they would refund my account, but they did not! I thought about contacting my Bank, but given that BetOnline is not US Based, I felt they would not be able to help me. Please help me get my money back. I only deposited $210.84. But the multiple unauthorized charges totaled up to $1778.70. By making small charges over time, I did not notice anything until I checked my statement a few weeks later.

turlesplayer United States
posted on July 26, 2016.

This issue has been resolved.

posted on July 26, 2016.

Based on submitter's lat post AskGamblers Complaints Team consider the case as resolved and it is being officially closed now.

Thank you for your cooperation.

BetOnline Casino complaints

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