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BC.Game Casino - RS 5000 Debited from Account and not credited in Gaming account

RESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Amount

₹ 5000

Posted on January 23, 2025

On January 14, 2024, I deposited ₹5,000 into my BC Game account using a UPI transaction. The funds were successfully debited from my bank account, but they have not been credited to my game account.

I have submitted over five support tickets within the game, but I have not received a satisfactory resolution. Furthermore, the response times from the in-game support team are unacceptably slow, ranging from 1 to 3 hours.

As third-party UPI transactions are generally irreversible in India, the casino support team initially assured me that the funds would be refunded within seven days. However, it has been more than eight days, and I have yet to receive the funds in either my game account or my bank account.

To further complicate the matter, my support ticket on the casino's Discord server has also been ignored.

I kindly request AskGamblers to investigate this issue and assist me in finding a resolution.

Thank you for your time and attention to this matter.

Sincerely,

Sunil

Posted on January 24, 2025

Additionally., I was told that if the transaction was unsuccessful, I would receive a refund within 7 days. However, the website support now suggests contacting my bank directly. Which is not possible as this payment was made to a third party merchant not BC game directly

Posted on January 25, 2025

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Posted on January 26, 2025

Order Details:
Deposit Amount: 5000 INR
Order ID: F-1821­246­255­718­737478
Status: Expired
Created Time: 1/14/2025, 10:59:37 PM
Video Link: https:­//d­riv­e.g­oog­le.c­om­/dr­ive­/fo­lde­rs/­1dc­Kko­2I8­rN4­Hpw­2GY­S2I­qDh­AAa­NYV­evy­?us­p=s­haring

Posted on January 26, 2025

Mistakenly copied the wrong order Details consider the below order details:

Deposit Amount: 5000 INR

order ID removed sent to casino


Status: Expired

Created Time: 1/14/2025, 10:28:02 PM

Posted on January 27, 2025

ask gamblers team I have received the money in my gaming account. Kindly request you to close the complaint.
Your support is highly appreciated
Thanks
Sunil

AskGamblers
Posted on January 27, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BC.Game Casino Complaints

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