On January 14, 2024, I deposited ₹5,000 into my BC Game account using a UPI transaction. The funds were successfully debited from my bank account, but they have not been credited to my game account.
I have submitted over five support tickets within the game, but I have not received a satisfactory resolution. Furthermore, the response times from the in-game support team are unacceptably slow, ranging from 1 to 3 hours.
As third-party UPI transactions are generally irreversible in India, the casino support team initially assured me that the funds would be refunded within seven days. However, it has been more than eight days, and I have yet to receive the funds in either my game account or my bank account.
To further complicate the matter, my support ticket on the casino's Discord server has also been ignored.
I kindly request AskGamblers to investigate this issue and assist me in finding a resolution.
Thank you for your time and attention to this matter.
Sincerely,
Sunil
Complaint Info
Hi,
Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.
Steps to follow for video proof:
1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.
2. Navigate to Google Play or the App Store on the first device.
3. Locate and launch your bank or payment service app by searching for it in the store.
4. Log into your banking app and conceal your password during the process.
5. Access and display your profile or account details, including the account name and number.
6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.
7. To highlight a particular payment, select it from the transaction list to show its details.
8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.
Best Regards
PANDA - BC.GAME
Order Details:
Deposit Amount: 5000 INR
Order ID: F-1821246255718737478
Status: Expired
Created Time: 1/14/2025, 10:59:37 PM
Video Link: https://drive.google.com/drive/folders/1dcKko2I8rN4Hpw2GYS2IqDhAAaNYVevy?usp=sharing
Mistakenly copied the wrong order Details consider the below order details:
Deposit Amount: 5000 INR
order ID removed sent to casino
Status: Expired
Created Time: 1/14/2025, 10:28:02 PM
ask gamblers team I have received the money in my gaming account. Kindly request you to close the complaint.
Your support is highly appreciated
Thanks
Sunil

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
BC.Game Casino Complaints
- 155 of 180 resolved
- 1 day avg response
- 1 week avg complaint life
- 4,124 USD avg amount
-
60 hours left
BC.Game Casino - INR 10000 not deposited to my account
₹10,000
Open60 hours leftBC.Game Casino - INR 10000 not deposited to my account
Respected Sir,I made a deposit of INR 10,000 on 05.02.2025 to bc.game account through paytm. The amount has been sucessfully credited to the merchant' ...
-
Resolved
BC.Game Casino - Refused to pay winning and suspended my 228457 USD account
$228,457
Resolved
BC.Game Casino - Refused to pay winning and suspended my 228457 USD account
I started playing at BC Game from January 24, 2025. All transactions took place normally until February 8, 2025, when I won a bet and placed a ...
-
61 hours left
BC.Game Casino - Money sent to BC.Game not credited
₦500,000
Open61 hours leftBC.Game Casino - Money sent to BC.Game not credited
Hello, I sent money on the 4th of February, the sum of 500,000 thousand nairas to BC.Game. I was debited successfully but the amount was not credited ...
-
14 hours left
BC.Game Casino - Deposit not credited although transaction is successful
₹50,000
Open14 hours leftBC.Game Casino - Deposit not credited although transaction is successful
I made a deposit on 07 January. Although the transaction was successful BC Casino did not credit the amount in the game. I contacted their live ...
Have trouble with BC.Game Casino?