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BC.Game Casino - I made two deposits on 8th of January 2025 Although money was deducted from my bank account and the payment showed success but bc didn't credit the amount in game

UNRESOLVED

Complaint Info

Disputed casino

BC.Game Casino

Amount

₹ 13000

COMPLAINT REFERRED BY AGCCS PARTNER

Apostaconfiavel

Referred Complaints
Posted on January 24, 2025

I made two deposits, money was deducted from my bank account and also the payment status showed success. But bc casino denied the payment. I even contacted their live support provided them my bank account statement and video recording. All they do is to create a ticket which gets failed after few hours. Now they are not providing any further assistance. Below are the details of the transactions

Order Details:

Deposit Amount: 8000 INR

Order ID: F-1820­617­942­263­605675

Status: Expired

Created Time: 08/01/2025, 00:32:51


Order Details:

Deposit Amount: 5000 INR

Order ID: F-1820­617­329­949­040164

Status: Expired

Created Time: 08/01/2025, 00:23:07

I request ask Gamblers to intervene in this matter and bc casino is not responding on your page properly, watching other complaints.

I am attaching their response

Posted on January 25, 2025

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to [email protected]. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards
PANDA - BC.GAME

Posted on January 25, 2025

I sent the video recording and updated bank account statement to [email protected]

Posted on January 29, 2025

Why isn't bc casino replying

AskGamblers
Posted on February 1, 2025

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on February 2, 2025

Such a cheap casino, doesn't even reply

Posted on February 5, 2025

The proofs provided by the user are edited proofs, which is not allowed, and we cannot assist this user any further regarding this. The statement screenshot is posted below which user has submitted.

AskGamblers
Posted on February 5, 2025

Dear BC.Game Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Casino Complaints

  • 155 of 180 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,124 USD avg amount

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