Cool Cat Casino - Waiting for too long to get paid

Gwen Johnson United States
posted on May 18, 2016.

Wow, I requested a payout 42+ days ago. I chatted with the Withdrawal Dept. a few times and each time I was told they would get a note to the fiance dept to expedite the process. I know there is a wait, but more than 6 weeks is way too long. Getting paid on timely basis, means so much..

posted on May 20, 2016.

Hi fb_115­483­763­120­7313--

I've looked into your account and I do see that a payment has gone off. I would expect to see tracking on this by mid-week (next week) and generally once I receive tracking, payment arrives the following day.

I apologize for the delays and frustration on this. I'll keep my eyes open for your tracking and I'll report back as soon as it reaches me.

Have a wonderful weekend,


Gwen Johnson United States
posted on May 22, 2016.

Thank you Tawni for looking into this matter. I will certainly let you when I receive my winnings...

posted on May 24, 2016.

Hi fb_115­483­763­120­7313--

Clearly I'm a bit behind--when I checked on your tracking, I saw your payment had already been delivered to you (yesterday). :-)

I'm very happy this has now been resolved. Again, I apologize for the delays.

I wish you all the best,


Gwen Johnson United States
posted on May 26, 2016.

Yes Tawni, thank you very much for resolving this quickly!!!!!!

posted on May 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.