Ag Awards

Monarchs Online Casino - Account verification problem

Complaint Info
Disputed casino Monarchs Online Casino
Reason Verification issues
Amount € 150
Posted on February 20, 2015

Hello! I registered to this casino via askgamblers! I got 110 eur no deposit bonus! I completed the wagering, I was lucky, i won a bit. (The max cash out is 150 eur, i know, my balance is 241 eur). The casino asked from me, the authorazation form, ID copies, and utility bill! I have sent them. I have sent my bank statement. And the casino didnt accepeted because is "not color". OTP bank hasnt got color statement. But for this operation I went to the bank ,and asked a notarized bank statement. (You can see the stamps, and signatures on the statement, what is in color anyway). The casino should accept it! Please help!

Posted on November 17, 2014

Dear @zozziii,
Any update considering your complaint? Thank you.

Posted on November 17, 2014

Dear AskGamblers!
Nothing happened!
Anyway askgamblers, where is my attached document (bank statement)?

Posted on November 17, 2014

Here is my bank statement! (without my personal infos)

Posted on February 20, 2015

My account is verified, and after 4 months i got my money :) Be aware with this casino!

Posted on February 20, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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