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Casino Complaints

Account closed and balance of 3.750kr confiscated without any reasonable explanation

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By Javier S.
8 years ago
Message on forum
Hi,

I registered myself in this casino last Sunday 4th of February.
I deposited a total of 8.788,68kr + 250kr = 9.232,88kr using no bonus
I achieved playing there a balance of 19.100,18kr
I ordered a withdrawal of 16.099kr (that have been correctly received in my bank account)
Last Monday 5th of February I have played a little bit more and I have left there a balance of 3.750,18kr

Last Monday in the afternoon I have tried to enter to play and a pop up says that my account has been permanently closed.

Today in the meanwhile I write this complaint I'm entering again in the chat (I entered yesterday) to recab proofs about what happened and how I can obtain my 3.750,18kr withdrawal (I make the proofs private in respect of the casino support agents)

Right now it seems that they have addressed a mail to "banking" to send me the explanation of everything. I will attach this mail proof as soon as I receive it.

As it is written in the chat with the agent, they deny they have confiscated me 3.750,18kr.

It seems as I understood yesterday chatting with another support agent, that my account has been permanently closed the 5/2/2018 because I requested a permanent closure of my account the 26/11/2015

I have found the mail proof. I attach privately and hidding my personal data the screenshots of that mail. I can send the original ones to AskGamblers.

I also have also found all the mail correspondence of that days (including registration confirmation, deposits made, etc)

I understand the closure of my account (as it was requested by me long time ago) (and I completely forgot it, it's a lot of time)

What I don't understand is why they confiscate my winnings.

Either they don't let me in from the first beginning, either they close my account but settle the whole balance!

But what has been done makes no sense.

Thanks

PD: You can check in the correspondence with the casino that I have never had any problem with them. I complained about the game suppliers. Still I don't have any problem appart of this nonsense.
Deposit 8.78868.jpg Deposit 250.jpg Balance 19.10018.jpg Withdrawal 16.099.jpg Balance 375068.jpg Account.Closed.jpg Mail02.jpg
Disputed Casino Trada Casino
Reason Declined payment
Amount kr3750.18

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi,

Update to the complaint.

I have received the mail stated above: "Right now it seems that they have addressed a mail to "banking" to send me the explanation of everything. I will attach this mail proof as soon as I receive it"

I have replied to the mail, they have addressed my reply to management, they have been receptive, and they have settled me my remaining balance to my bank account.

I wanna thank AskGamblers and this casino (still insist is one of the good ones, nothing against them) for the quick and satisfactory resolution.

This complaint can be marked as solved.

Trada Casino Complaint Stats

Resolved 14 / 16
Avg. Amount $8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Screenshot

Trada Casino Complaints

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Declined withdrawal and getting charged fees

I'm unable to withdraw using Skrill even though I can deposit on trada with it and use it to withdraw from other casinos within the Aspire group.

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This has been two weeks now. Bored of waiting and poor excuses.

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I had two bank Visa cards registered with the site and they have refunded deposits made to card ending 4017 but not for card ending 0941 despite the casino saying they have.

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I have emailed them with a formal complaint and still no reply. They keep asking me to upload things that I have sent them four times.

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Missing Funds at Trada
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$50 deposit issue
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Ignored gambling regulations and allowed me to deposit and gamble before verification
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I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

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Status solved Resolved
£450
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