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Trada Casino - Account closed and balance of 3.750kr confiscated without any reasonable explanation

RESOLVED
Crawfall Sweden
Posted on February 7, 2018.

Hi,

I registered myself in this casino last Sunday 4th of February.
I deposited a total of 8.788,68kr + 250kr = 9.232,88kr using no bonus
I achieved playing there a balance of 19.100,18kr
I ordered a withdrawal of 16.099kr (that have been correctly received in my bank account)
Last Monday 5th of February I have played a little bit more and I have left there a balance of 3.750,18kr

Last Monday in the afternoon I have tried to enter to play and a pop up says that my account has been permanently closed.

Today in the meanwhile I write this complaint I'm entering again in the chat (I entered yesterday) to recab proofs about what happened and how I can obtain my 3.750,18kr withdrawal (I make the proofs private in respect of the casino support agents)

Right now it seems that they have addressed a mail to "banking" to send me the explanation of everything. I will attach this mail proof as soon as I receive it.

As it is written in the chat with the agent, they deny they have confiscated me 3.750,18kr.

It seems as I understood yesterday chatting with another support agent, that my account has been permanently closed the 5/2/2018 because I requested a permanent closure of my account the 26/11/2015

I have found the mail proof. I attach privately and hidding my personal data the screenshots of that mail. I can send the original ones to AskGamblers.

I also have also found all the mail correspondence of that days (including registration confirmation, deposits made, etc)

I understand the closure of my account (as it was requested by me long time ago) (and I completely forgot it, it's a lot of time)

What I don't understand is why they confiscate my winnings.

Either they don't let me in from the first beginning, either they close my account but settle the whole balance!

But what has been done makes no sense.

Thanks

PD: You can check in the correspondence with the casino that I have never had any problem with them. I complained about the game suppliers. Still I don't have any problem appart of this nonsense.

Crawfall Sweden
Posted on February 7, 2018.

Hi,

Update to the complaint.

I have received the mail stated above: "Right now it seems that they have addressed a mail to "banking" to send me the explanation of everything. I will attach this mail proof as soon as I receive it"

I have replied to the mail, they have addressed my reply to management, they have been receptive, and they have settled me my remaining balance to my bank account.

I wanna thank AskGamblers and this casino (still insist is one of the good ones, nothing against them) for the quick and satisfactory resolution.

This complaint can be marked as solved.

AskGamblers
Posted on February 7, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Trada Casino complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 580 USD avg amount

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