Hello, I made a sign up at Bonanza Casino, check for promotions and I saw that there are 3 welcome deposit bonuses to claim as a new customer. I played the 1st Sign Up bonus and lost. Then I deposit in order to play the 2nd Sign Up bonus and won 2984.5euros. Meantime I have uploaded the documents casino wanted in order to verify my account for my security reasons. If I remember well all the documents I have send were verified from casino. After I check if I have cleared the bonus according to casino terms i decided to withdraw my winnings. Casino send me an email that my withdraw has been sent for processing. After a few days they send me an email that my account is locked. Send them an email why and they respond me this.....
The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked.
The last deposit €100 will be refunded.
You can read the rules at:
This decision is final and not subject to reconsideration.
As you can see they just send me a link about the General Terms of casino and never explained why they lock my account. They say that I have more than one account, then why they verified all the docs I have send and didnt lock my account upon sign up or after my 1st deposit ? They locked my account when I won. Doesnt seem right to me.
Please if you can check my complaint and let me know if you have any news. Thank you very much for your time